Can A Lenel System Be Supported Easily?

We have a prospect we may be proposing some work on for access control and surveillance. They are using Lenel for the AC. We have never worked with this. I have a pretty sharp tech, so I think we can learn it. Can this be supported easily or are we going to have to commit to sales quotas if we partner with Lenel?

I know they are unhappy with the response from their current vendor.

Run or pursue?

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*** **** ***** ** they ****? *** ****** if *** ***'* ****** a ***** ****** ** the ****** **** ** another ******.

* ***** *** ***** **** ******** ** *** **** *** already * ***** *** *** **** ********* ***** ** ****’* commit ** ******** * *** *** *** *************.

*******, * **** *** **** ** **** ***, *** **** the ****** * ***, ** ******* ** ** ** *****.

***, **** *******, *** *** ***** *****? *** **** *****?

** ***** ***'* ****. If *** **** ******* access ******* ****** ***** uses ********** ******** *** can **** **** ** another ********. **** ** really **** **** ****** if *** *** * Lenel *****.

***** ** ****** **** ***** *** ********* ******* ** ******* without * ********* *** *** **** ****** ** *** ********* assistance ** ******* ******* ** ***/*** ** *****.

****** *** ******** ***** ** ******* *** **** *** *** are ****** *** *******.

** ** ********** ***** customer * ************ **** across ***-********* ******* ******* on ************* ** ********** to ******* *** *****.

**** ***, *** ********* internal ******* **** ******** support ** ******* ***-********* vendors **** ****** **** man *****. ** *** last * *****, * began ********* ****** *** technician ************** **** *****.

***** ** * ***** of ********** ******* ***** certified *** ***-********* ********* and ***********. ** ** opinion, ** ****** *** product, ***-********* ******* **** dilute ******* *******, ******* and *** ********.

**** ** *** *** and **** *** **** to ***** *** *******.

*****://***.*****.***/*******-*********/********-*******

* **** ** ******** a ******. * ****** for * "***** ********* Company" ***** *** ******** owned ** ***, *** I **** **** ***** were **** *** ***** Certified ********* ** *** area **** *** ** much ****** **** ** did. *** ******** *** sub-par, *** **** **** of ** ** ** was **** ******* ** play ****** **** *** software, *** * **** like ***** * ****** on ***** * ***, I *** ********* ** own ********* **** * called **** ***** **** Support.

***** ** *** **** tricky ** * ****** to *****, *** ******** can **** ** **** you *** ******. ****** I **** *** **** upside ** ***** "*********" is ** ***** **** support ***** **** ** me **** * ****** in, *** **** **** were ****** ** **** help.

* ***** ** **** comes **** ** ********** with *** *******, **** the *************. ** ** limited ********** ** ****** like ***** ***** **** out ******** ** ******, and **** ********* **** their "***** *************" ***** installing ***** *** ****** a ****.

* **** *** **** I *** ********** ** my ******** ** **** me *** **** ********, but **** **** ***** and **** **** *** first **** **** ************ course *** **********. ******* if * *** **** granted *** ********** ******** I ***** **** **** it *** **** **********.

****'* *** ***** *** the ***** ****** **** disagree *** ***** ** far ** ****** ******* goes ** **** *****. I **** ******* ** place **** **** *** for **** **** ** years ******* *** ******. Typically *** ******, ********** for ******* *******, *** hardware *******. **** ** the **** ** ** the ***** ******** ** wiring *** ************ *** Mercury ********. **** *** software ***** **** * 90's ********* *** ******* just ****. **** ******* are **** ******* *** to ****** ********* ******* no ****** ***** ********* and **** ***'* ** on *** *******. ***** tech ******* *** ***'* is ******* ****** **** when ** ***** ** the ** **** *** not ** **** *** the ***** **** *************. The ******* **** **** of ************* *** *** long **** ******* **** times ** ***** ******* in *** ****** **** should ******* **** **** wasting **** ******** ****. Many ***** *** ******** related ****** *** ***** the ****** ** **** more ********* ******* ******** policies *** **** ***'* a ***** **** ***** either. ** **** ** your ********, ***** *** and ******* *** ******, sure *** *** ***** ultimately **** **** ********** as ** ********** ** and **** *** **** support *** ***'* *** it **** ***** ******* you *** *** * VAR **** ********* ***********.

****** **** ** **, two *****, *** *****’* throw **** **** ***** product ***** *********************************. ** all *********** ******, ****** from * ********** ******** design ********’* *********** (*** those ***-********** *****, **** means ** ***’* “****” or ******* *******), * would **** * ***** look ** *******. ** if *** ***** **** the **** ******* ********.

** ****** ** **** to ****** ** *****, which ** **** ***** I ***'*, **** * am ***** ** ***** myself *** *** ****** trying ** ******* ****. It ***** **** * lose/lose *********. ******* ******* Lenel, * **** **** not **** ****** ******** on *** *******, *** do ** **** ****** business ** **** ***** to ******* ********** ** a ******* **** *****.

*** ****** ******* ** we ****** ** *** have * ******* ** can *** ** ******* Lenel ****** ** **** all *** ******* ******. Most ** *** ****** control ** *****, *** we *** ********, ** Access, *****.***, *** **** been ******* ** ****** for ********* * ****** more ****** ***. * do *** ***** *** of **** *** ***** those ******* ******.

****** *** *** *** comments.