Subscriber Discussion

Exacqvision Inserting Multiple Lines Of Motion Masking At Random With Hikvison Cameras

UI
Undisclosed Integrator #1
May 21, 2018

Lately I've ran across an odd problem with Exacqvision. This is occurring across multiple Exacq NVRs with different Hikvision camera models. Basically what is happening, as demonstrated in the picture below, is Exacqvision is inserting multiple lines of motion masking at random. The lines are only within Exacqvision and are not being sent to the masking of the camera itself. I would suspect that I'm not the only one having this problem as this is not a configuration field that would be checked often. I happened across it purely by luck after noticing that a particular camera was not detecting motion. I have cleared the lines several times but they keep coming back. Any ideas?

 

Exacq masking lines

UI
Undisclosed Integrator #1
May 22, 2018

No one??

U
Undisclosed #2
May 22, 2018

Sounds like a good test case for Exacq's improved support process.

UI
Undisclosed Integrator #1
May 22, 2018

I have reached out to Exacq and they are working on trying to figure what is causing the issue. I've had excellent support from them and I'm sure they'll get to the bottom of it. Just curious if anyone else has experienced the same problem. 

MD
Matthew Del Salto
May 22, 2018
Hudson Security

What version of Exacq is the server?

UI
Undisclosed Integrator #1
May 22, 2018

9.2.3.130093

UI
Undisclosed Integrator #3
May 22, 2018

are the mask lines always in the same place?  Is it something in a file somewhere that is not properly being vetted by the SW, or do they vary in location when they materialize?

 

UI
Undisclosed Integrator #1
May 22, 2018

Rarely in the same place. Examples below

RS
Ross Samek
Jul 11, 2018

Any update on this issue? I have a few Hik cameras that are doing this now.

UI
Undisclosed Integrator #1
Jul 11, 2018

Been traveling for the last week and haven't been able to check but the latest Exacqvision client update seems to have eliminated the problem (for now). 

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