Are Software House Maintenance Costs Really That Expensive?

Would someone tell me an idea what maintenance costs for a Software House access system look like? I have heard crazy stories about dealers refusing to work on systems not under a agreement so its like they are putting a gun to peoples head.

I have several potential customers...

**** ** ****** ******* ******* *** ****** **** **** ** maintenance ********** *** **** **** ** *** ** **** *** true.
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*** ***** **% ** *** ******* **** *** **** ***** is ******* **** ********** ****** *******.

** *** *********** ******** ** **** * ****** **** ** support ********* *** **** ** ********** **** ** **** *** into ******** **** ***'* **** ******** ***** *** ******* ** they *** ******** * *** ** **** ******* ** **** system.

** *** **** *** *** **%, ** ******* ***** *** allowed ** ***? **** ***** ** ** ****** *****?

*******. *** *** **** ** *** ** ***** **** *** help *** ** *** ***'* **** * ***** ***. *** integrator *** ** *** **** *** * *** ** ***** with ******* ****** **** ** ******** ********* *** **** ******** House.

* ***** ***** *** ********** ***** ** ***** **** *** offer ** ****** "****, ** *** ***'* **** * ******* agreement, ** *** ***** **** ** *** ******* *** *** to *** **, *** ******* ** *** ******** ** *** we ***** **** ** ****** *** *** *** ****." **** way ** ***** *** ******** *** * ******, **** ** upfront *** ****** ***** **.

** ** ******** ********** **** *** *** **********, * **** found *********** ***** ** ****** *** ********** ********* ** ***** with ** ***. **** *** ** *** ****** **** ** nearly *** ******** ******* ** ** ****** *************** *** ***********, upgrades/updates, *** ***, ****** ** ******* *****. ** ***** ** handy **** ******* ** *** ****** ********* ** **** ******* I *** ********** **** ** ******** ***** ********* *** *******. In ***** ***** ** *** ** ****** ****** *** ******* by ** ** ****, ** ** ********* * ****** ********* to ********* *** ******* ** ** ** ** ***** *** affordable.

*'** *** *** ****** **** **** **** ******** ***** ******* below.

*** ***** ** ******* ******** ******** ******* *** ********** ****** control ******* ** ** *** ******* ********** ** ******** *****. A ******** ***** ******** ******* ********* ******** ****-**-***** ******** *** response ****** ********** *********. ******** ***** ******** ******* ********** *** offered *********** ** *** ********** ********** ******* ********. ********** *********** can ** ********* **** ******** ***** ********* ******* *********** **** reactively ************ ****** ******** ****** ********, ********* *******, *********, *•**** applications, *** ********** ******* ** ****** *** ** ********. **** exclusive ******* ******** *** ********** **** **** ** ***** ********** end-users **** ****** ********* ********.

*** **** ******** *********** ***** ******** ******* **********, ******* ******** House ** (***) ***-****.

** ******* **** ********* ** *************** *************************** ********? ** **** **** **** **** ******* ******* ***** dealers*** **** **** ** **** ** * ******** ****** **** a ******* ***?

* *** ***** ** **** ** ***** **** **** ** support **** ******* *'* * ****** * ** * *** of ********. **** ***'* **** ** **** ********* **** ** they **** ******* ** ********** ** ********.

*** ******* *** ************ ******* ******* * ** ***** ******* person ********.

** *** ********* ************ ****** *** ******* ******* *** *** a ******, *** **** ********* **** ** ****. ******* *** sister ******* ** ** ***** **** ** **** *** *** have ** ******** ** ***** ** ** ********** ******** *** because ** **** *** **** ** ******.

**** ***** * **** **** ** *** ***** **** ******** House ******* ******** **** * ******** ******* ****** ** ******* a ***. *-* **** ***** **** **** ******** ******** *** written * ****** ***** *** **. *** **** ***** *** that **** ** ******* **** *******.

** ****** ******* ** *** *******. ********** * ***** **** given *** **** ******, ****** "**** *** ***'* **** ** agreement, ** ** *** ******* ** ****** ** ***** ***, I ***'* **** ******** ***** *** ****, *** ***'** ***** going ** ** ****** *** ** ****."

*** ** **'** ******* ***** ****** * ****** ****, *** don't **** ** *** *** ****...

* **** * ******** **** ****** * ****** ***** ** another ****. *** ******* *** **** *****. ******* **** **** a ***** ****** *****************, ***** ****** ****** **** ****** **** *** *** ****** they **** $**** ** ***** ********** *******.

* ** *** * ***** ******, *** * **** ***** everything **** *** *** ****** ***** ****. ************** $*** ** ** **** *** **** ** ***** ** time ****. *** ******** ** *****, *************** ***** ** ***** ************ **** *** ****** ** ******* ** ******* ****.

*** ** *** **** ***** **** ***** **** ****. ************** ********* ** **** *** *** **** ****** ****** ** agreement? * ** *** ***** **** **, ** *** **** Software *****?

"******* **** **** * ***** ****** *****************, ***** ****** ****** **** ****** **** *** *** ****** they **** $**** ** ***** ********** *******." **** ****** **** ** ********** *** *** ****** *** wanted ** ******** * **** ** * ******* ********* ** an ****** ** ******** **** ********. *'** **** *********** ****** like **** ** *** ** *****. **** *** **** *** being ***** ** *** **** *** *** ****** **.

*** ********* ****** *** ******* ** *** ********. ** ********* a ***** **** ******* *** ******** ** *** ******* *******. The ******** ****** ** ******* ****** *** *******.