Should There Be Standards For Service?

I have a few questions I hope will spark some dialogue and discussion on a topic long ignored by the industry.

  • If an end-user is required to research and install an integrated security system to mitigate risk or achieve regulatory compliance, don’t they also have an equal duty to proactively maintain such a system?
  • If manufacturers and integrators sell and install advanced and reliable technology for their end-users, don’t they have an obligation to design and deliver a support strategy as well?
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