Service/Maintenance Agreements For IP Camera Installations

I'm an old timer in the security industry but deal with smaller systems and never dealt with maintenance agreements. I will describe three systems that I have currently to give you an idea of what I deal with. 1) 15 fixed IP cameras with an i3 server in an active warehouse. Three of the cameras are outside requiring a 20' ladder to reach and the rest are inside (we use the owners lift to...

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*) ** * ***** ********* ***** ********* *********** *********? **** are ****? *) ** * ***** ** **** *******? *) How ** * **** ** **** * ***** *** *** different *****? *) **** ** * ***** *** ******* *********, when *** ****** ** ****** **** *** ****** (*** * reduced ****) ** ***** * ****? *) **** ** * missing?

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******, ** **** ******** / *********** ********* ******** ************* ******** ***** ********** ****** *** ******.

** ***** ** **** * ******** *********, *'** ***** *** my ******* ** *****:

  • *** **** ** ********* **** ****** ******** **** ***** *** equipment.
  • *** **** ***** *******, * ***** **'* ***** *** *********** to **** ******** ** ** **** *******. ** *** *****, is **** ******** ***** ****, ********* ********? ** ** ****** more ******.
  • *** *** ***** ** ****** *** ******* **** - **** selling ** ******** ********, **** * ******** (*** ** ** 15%).
  • ****'* *******? * ***'* **** ***** ******* *** *** *** risk ** ******* *********. ******* * ******* ** ** *** least ***** ** ** ****** ***************. ****, **'* ****** ** 10% ** *** **** **** ** * ****** ******** ****** payment. ******* *, **** ******** **** **** **** ****. ******* 3 **** *** **** ******** *** ********* **** ******* **** risk ** ********* ******* *****.

** ********** *** **** **** ******* ******* *** **** ****** to ** **** ******* ********** ****** **** *** '****', ** security ** **** ******* ******** *** ****.

***** *** **** **** ********. ****** *** ********* **** *******. It ***** ** ******* ****** ***************.

******, *** *******... ** *** **** '** **** *******' ** in "** **** **** ** ** *** ***** ****** ** hours ** ******" - ** - "** **** ******* ** service ******** ** ***** * ***"?

****, ***** *** *** *** ***** ********. * ***** ** look ********* ** *** *** ****** ** *** ******** **** the ****** ******. **** **** ***** ****; *****, *** ** try ** ** **** * ****** ****** ******. * ** not **** *** "******* ********" ******* *******. * ** ** cameras ******* * *** *** **** *** "***** *****" ********* immediate ******** *** ******* *** **** *******.

* ** ****** ******** *** * ******** ** ** **...**** should * ***** *** *** **** ****** * ******. ** my **********, ** * ****** ** *** *** * ****** of **** ** *** ******. ** **** ***** ** *** fixed. ****** * ** ******** *** ********* **********; *** **** a ***** ****** ********** *** ***** *** ********* ******* ** the **** **** ******** (*******, ********, ******, ???) ********?

*** ************ *** **** ***** **** *'* **********. ** ** camera ****** ** ******* ** ** * **** *******.