I'm trying to analyze my past business practices to plan for the future and I am wondering what expiriences others have had dealing with service calls, and service plans. How difficult is it to sell a comprehensive service plan? I'm also wondering what types of perspective customers tend to go with a plan versus on demand?
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Service Calls And Profit Margin
JH
John Honovich
Feb 13, 2014Background reference: How End Users Purchase Maintenance and Service / Maintenance Contracts Guide
David Bacall
Dec 08, 2020Can I get access to the documents you mentioned here? I know they are 2014, a more current version would be even better. The link just says the document is not published.
Thanks
Dave
AT
Andrew Thomas
Feb 13, 2014A. Always include some level of service with a price with every proposal, that is seperately signed to get the client used to signing a support agreement. (even if the support agreement is for 30 days) refuse to provide any BREAK-FIX service beyond that date.
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