Member Discussion
Service Calls And Profit Margin
I'm trying to analyze my past business practices to plan for the future and I am wondering what expiriences others have had dealing with service calls, and service plans. How difficult is it to sell a comprehensive service plan? I'm also wondering what types of perspective customers tend to go with a plan versus on demand?
Background reference: How End Users Purchase Maintenance and Service / Maintenance Contracts Guide
Can I get access to the documents you mentioned here? I know they are 2014, a more current version would be even better. The link just says the document is not published.
Thanks
Dave
A. Always include some level of service with a price with every proposal, that is seperately signed to get the client used to signing a support agreement. (even if the support agreement is for 30 days) refuse to provide any BREAK-FIX service beyond that date.
Newest Discussions
| Discussion | Posts | Latest |
|---|---|---|
|
Started by
Undisclosed Integrator #1
|
2
|
less than a minute by Ethan Ace |
|
Started by
Mike Matta
|
7
|
13 minutes by Mike Matta |
|
Started by
Margarita Castillo
|
7
|
1 minute by Jerome Miller |
|
Started by
Shannon Davis
|
5
|
less than a minute by Undisclosed Integrator #1 |
|
Started by
David McNeill
|
21
|
10 minutes by Undisclosed #4 |
