Subscriber Discussion

Service Calls And Profit Margin

I'm trying to analyze my past business practices to plan for the future and I am wondering what expiriences others have had dealing with service calls, and service plans. How difficult is it to sell a comprehensive service plan? I'm also wondering what types of perspective customers tend to go with a plan versus on demand?


Can I get access to the documents you mentioned here? I know they are 2014, a more current version would be even better. The link just says the document is not published.

Thanks

Dave

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A. Always include some level of service with a price with every proposal, that is seperately signed to get the client used to signing a support agreement. (even if the support agreement is for 30 days) refuse to provide any BREAK-FIX service beyond that date.