Subscriber Discussion

Security Sales Question: Did I Expose A 'Time Suck' Or Make A Mistake?

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Thomas Carnevale
•Feb 25, 2020

I'm really looking for honest feedback... This is nearly word-for-word (just happened minutes ago) of a conversation I had with a prospect that contacted us through our website:

Me: "Prospect (1st name), do you have a camera vendor who you currently work with?

********: "***, ** **** * ***** company **** ********** ********* *** ****** and *** **** *** ** *** service *** *********** (***** ****)."

**: "****, *** ***'* *** **** continue ** **** **** ****?"
********: "**'* *** ****** ****** ** get * **** ** *** ****** upgrades"

**: "** *** * ******* ******* and * ***'* **** ** ***** your **** *** **** ** *** participation ** **** ***** ** ** a ********* ** *** *******"

********: "**, ** **** ************ ** over..." **** **

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UE
Undisclosed End User #1
•Feb 25, 2020

***% * *******. ***, **** *** have ** ******** ******/********** ********, *******, do *** ***** ** ***** ** unheard ** *** ******* * **** and *** ********* *** *********? ** organization **** *** ******* * **** as **** *** ** ******* ***** often * ********* ****** ** ******. There *** *** ******* ******** *******: Capability *** ***********...****. ** *** *** show *** **** *** **** ********** or ******* *** **** ********** ** lower *****...**'* * **-*******. *** *** the *********** ******* ******.

*'* **** **** ** ** *** as **** *** ****** *** **** to ***** *** ** * *******. Sorry *** ***** ******** ******.

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Thomas Carnevale
•Feb 25, 2020
In reply to Undisclosed End User #1

* ********** *** ***-**** *********** *** sure. * *** ********* ** *** abrupt ****-**. ******* ** **** *** not ********- ** *** ** ******** if ** ***** ******* *****...**...** ** was ******* *** ********* ******* ** just ******* ***.

*** ********** ******* * ****'* ***** was ** ***** *** ** ******* discussing ***** ******** ****** *** * shared ***** ** ********* *** **** performance ** ******** *** ** ***. I ******* * ******** ******* *** related ** *** ******** ********* ***** is *** **** * ********* ** qualify **** ** ***** ********. *** he *** ** *** ** *** we're ******* *** ** ******* ***********, options, *** & * ***** ***** forward ** * ******* (***********).

** ***-***** **** **** **** **** to '******-***-****' ***** * ****** ** a ***-**** *** ****** * ****** (and ****) ******** **** * ***** I'd ******** **** ******* **** ******. Do *** ***** ** ******, "** are * ******* ******* *** * don't **** ** ***** **** **** our **** ** *** ************* ** just ***** ** ** * ********* in *** *******" ** **** ** this *******?

* ** ***** ******* ******* & I'm ***** ** ** ***** & learn.

(4)
(4)
UI
Undisclosed Integrator #2
•Feb 25, 2020

** ******* **** ... *** **** dealing **** ******* ** *** ****** end *** *** ** **** ** the **** *** *** **** ****** a ***** ** ***** ***.

**** *** ****, ****** *** ** longer ****** **** ****'** ** *** other *** ** * ***** **** or ** ***** ******, ********* ****** things ** ****** ** * *** that ** ***** ***** ** ** were **** ** **** **** **** person.

** ****** **** **** ******** *** just ***** ******* *** ******* ** satisfy * ********* **** ** ***** check ***** ******* ****** *** **** interaction ****'* *** ***** *** **** they *** ** ****.

* ***** **** ***** **** **** way: "**** ***** **** ******* ****** do ****** ** **** **** *****?" If **** **** *** **** *** effort ** ****** **** ******** *** you ****** * ***** ** ****** of *** ******* ******, **** ***** a ********** ********** ***** *****.

** **** *********, "*******, ** *** happy **** ****", **** **** ******* question ** "****, *** ***'* *** just ******** ** **** **** ****?" may **** **** ****** ******** *** just ***** * ***** **** ***** go *** ** ***** *****!

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Daniel S-T
•Feb 25, 2020
In reply to Undisclosed Integrator #2

* ***** **** **#*.

* ***** *** *** **** **** it's *** * *******. ***** ** always **** *********** ** **** *** on ***** ***** ** ******, *** I've ******* ****** ***. *** * job **** * **** *** **** beyond *** ************. ** * **** the ******, ***** ** ***'* ** bidding ** **** ***, * ***'* remember *** ******. * ********* ****'* tell **** ** *** ****** **, something ***** *** ****** ****** **** to *** * ****** *** ********, I *****.

*** ***** **** **, * ***** he ****** **? **** ****** ** did ******* *** **** ** *** company * ****** *** ** *** time ***** **** * ****** *** (we *** **** *** ******** *** together). **** ** * *** ****** a **** *******, **** ***** **** been **** *****, **** ** *** mean *** ***'* **** *** ****?

*** *** **. * ***** ** depends ** *** ***. ** ** would *** **** ***** *** **** time, * ***** **** *** * bid ********. *** ** ** ***** like ** ***** ** * *** of **** *** ****** ******, **** yeah. ***** **** ****** ******* ** your *** *** *********. *'** **** the ******** ***, ******** * *** of **** ** *** **** *** over **** *** **** ** ** back ** ***** ********* ****** (** different ******). ***** *'** **** ******** in **** ***** ** ***** ***** whole ******, *** ********** ******** ** a *******, *** *** **** ****** them ***** *** * ********** *****, and **** ***** **** **** **** some *** ****. ***** *** ******** waste ** *** **** *** ** way ** ****** **** ****.

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Thomas Carnevale
•Feb 25, 2020
In reply to Undisclosed Integrator #2

"**** ***** **** ******* ****** ** better ** **** **** *****?" * love **** ********- * ****** **** framed ** ****** ** **** ***. Thank *** *** *** *****.

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Sean Patton
•Feb 25, 2020

********* ************** ** * ***** ** talk ***** ** *** ** *** sessions ** *** **** ***** *****. While * ********** **** ********/******** ** the ********, ***** *** "******" **** to ****** **** ************.

*****, * ***** *** **** ** not ***** ******* ** ***** **** of *** ******* ** ********** *** prospect's ************ *** ******* ****, ** was * ****** *********** ** ********** what **** *** ******, *** **** your *********** ** *********.

******, **** ** ** ***** ********** end ** ***** * "***** ** time", ***** *** **** ******* **** to *** **** **** *** *** not ***** ** ******* * *****. Here ** *** ** *** ******** an ********** *********** ****** ****** *****:

***** **** ******* *** *************, ** have ******* *** ** ****** **** opportunity **** **** ******* ** **** time. ** **** **** ********** *** opportunity, *** ** ****** ** ***** win-win ********* ** *** ********. ** just ***'* ***** ** ***** **** a ******** **** ***** **** *** both ** ** ** **** ****. Please **** **** ** * ********** of *** *******, *** *** ** your *******.

***** *** **** **** *** *********** us. ** ***** **** **** **** to ** ********** ** ****** ********. Please **** ** ** ****.

********* **** ** *** ** ****** you ***** ******* **** *** ***** in * ***** ************, *** * think ***** *** ** *********** ****** there ** ****** "*** ***'* *** just ******** ** **** **** ****?" right ****.

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Thomas Carnevale
•Feb 25, 2020
In reply to Sean Patton

****,


**** ******. * ****'* ******** **** part ** *** ************. ***. ***** was ****-***-***** ***** * ********* ** a ******** *****- ************* *** ***** of *** *******, ********** ******** **** they *****/******** *** * ****** *** experience *** ******** ********* ** ** related ** ***** ******. *** ******** didn't **** **** ** *** ***** that ******* ***** ** *** * choose *** ***** ** ******* ************** (and ** ****).

** *** *** * ***** *********** but ** *'** **** ** *** past ***** ******** *** ****** ***** overtime. * ***** * ***** **** been * *** **** ********* ** my ********* *** *** ****** ****** didn't **** ** **** **** *** tone **** ** ************. *** ***** maybe ** *** ****** * *** day ** ***** * **** ****** him *** ***** ***.

****** *** **** ********.

(1)
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Sean Patton
•Feb 25, 2020
In reply to Thomas Carnevale

****, **** ***** **** ***** **** the ********** *******.

****, ** ** *****, * ** not ***** *** **** ***** ** saying "**", ********** ************* **** *** had * ******** ****-***-***** ***** *** scope ** *** *******. ** ***** like *** *** **** ** **********, and **** ******** *** ** ********* of ******* **** *** ******.

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JG
Jen Gerster
•Apr 02, 2020
IPVMU Certified
In reply to Thomas Carnevale

* ***** *** ******* ********, ********** of *** *** ******* *** ********* is **** **** ***** *********** *** asked ** ******* * "*****" *** when *** *** **** ** ******** to ** ***** ********** ******** - this ** ***** *** ***** ** time ***** **, *** *** *** really ***** ********** ** *** *** user, *** * ******* ****** ******** the *** **** ** ** *** other ****. **'* * *** **** thing, ** *** ***** *** *** provide * *** *********** ** *** end **** ** ***** ** ***** the ****. ** *** *** *** feeling **** **** *** ***** **** the *********, **** ** ** * waste ** **** ****.

(2)
UI
Undisclosed Integrator #5
•Mar 11, 2020
In reply to Sean Patton

***, ****'* ** ******** **** *****! Glad ** *** ** ****** ********* already. ***** *****, *'** *** ** use ** *****! **** ** ***** some ******, ** ****.

*** ** *** ***-*****, *** *** sales ***** *** *****! * ********* it **** *** ***** **** ** who **** ****** ** ***** **. Always **** ** *****-** ** **** skills, *** *'* ***** *** *** to ***** *** ******.

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Brian Karas
•Feb 25, 2020
Pelican Zero

* ** *** **** **** ***** your ******* *******, *** * *** the ********** *** *** * ***** company ****** ** ***** ********** **.

**** *** *** ******* **** **** or **** ******* *****. *** **** to **** ******** ******* ** ************* that *** **** **** **** ** winning, *** **** ************ **********.

* ****** ****** ******* ******** **** sounds **** ** *** *** ********* to ** * ***** **** ****, and **** ** *** "***", *** mind **** * *** ** ******* that *** ** **** *** ******. Or, *** ***** *** *** ** profitable, *** ** ***** **** * lot ** ********* **** *** ******* that ***** **** **** ****** **** multiple ********.

*** ****** **********, ** **** ***** I ***** ****** *** *** ***/*** 3 ******-***** ********* **** * ***** one. ****** **** **** ** ***** 1 ** * ** ***** ****** customers **** **** *** ***** *** feed *** **** ****** ********

* **** **** **** **** *** of *** **** **** ** **** a ***** ******** ** ** **** how *** **** ** *** "**" so **** *** *** **** ** track ****-****.

*** ******** *** ********, ***** **** didn't **** *** *** ******** *** to ***, ***** ** **** *** picked *** ***** **** ** *** "No" ****.

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Christopher Freeman
•Feb 25, 2020

**** **** ** ****** *** *** time , *** ***

** **** **** ** ****, **** quotes, ** **** *** ****

****** ** ******* *** *** *** the ****** , *** ***** ** a **** , *** ****** ********* are **** *** **** , *** payment ********

***. ** ******** ** **** ******

** **** , **** **** *** everyones **** ** ** *****

**** ******* ** ** ********* * for *** *****

(7)
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Will Doherty
•Feb 25, 2020
Liberty Consulting, Inc • IPVMU Certified

****** * ******** ******** **** *** cannot **** *** **** ** ** proper *** ********* *** *** ****** to ******** * ************ ******** ** a *** ** * ***** ******** decision.

****** **** *** *** * ********** thought ****** * ******** ** *** end **** ******* ******* ********** *********** to ******* **. * **** **** at ** ** * **** **** he **** *** ***** ** *****. How **** ***** ** *** **** "hide *** ****" ************* **** ******.

*** ****** *** **** ** **** a ************ **** ******* **** ***** need ** *** ******* * *** here *** ********* *** *** **** to **********. ******* * **** ** not **** **** **** ** * sales ************. ******* ******** ********** *********** and ******** * ******* ** ****** in *** ******** **** *** *** working ******* ********** *** ********** ** lives *** ******** ** * ***** goal ** ****. ** ****** **** a ******** ******* ** *****.

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Thomas Carnevale
•Feb 25, 2020
In reply to Will Doherty

* ***** ** ** ****** ****** than * **** ***** *** **. Great ******** ****- ***** ***.

(1)
JH
John Honovich
•Feb 25, 2020
IPVM

**: "** *** * ******* ******* and * ***'* **** ** ***** your **** *** **** ** *** participation ** **** ***** ** ** a ********* ** *** *******"

** ****'* **** *** ****, * think ****'* * **** *********. ** could **** ****** ** *** ********* "We ******** ***'* *** *** *** we **** ******** **" *** ** he ***** ** *** "**** ************ is ****", **** ******** * *** mindset.

*** **** ***** ***** * ***** think ** ** - ** **** prospect *** *** ****** *** *** were ********* ****** **** *** ***** charm / ***** / ******* ****, you ***** **** ** *** **** long ****.

(3)
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Christopher Freeman
•Feb 25, 2020
In reply to John Honovich

***** ****

* ******** **** **** **** ******* to *** *** **** **** *** and *** **** *** ******* **.

** **** ***** ** *********** ******** , ** ***** ** **** ** everyone **** **** **** **** ****** and *** ****** ******* *** ********* out **** ***** *** ****** *****

** * ** ***** *** ** see *** **** ***

**** ** **** **** ***** **** out *****.

***** *** *** ******* ** *** industry *** *****, *******, ***.* *** related ** ****

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Thomas Carnevale
•Feb 25, 2020
In reply to John Honovich

* ****'* **** * **** *** for *** ********. ********* ******** ****, yeah **'* **** ** ******* *********** or **'** ******* *** ******* **** we're *** **** ********** ** **** another **** ** *** ******* *** me.

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Christopher Freeman
•Feb 25, 2020

******

**** ** ********* ** **** ** , ** ******* **** **** **** something ***** ** *** ******** ** emotions ** *** ***

* ** * **** ***** ********* , *** * **** ***** ** down ** ** ****** , * dont ******, * **** **** ***** of ** ****** ***** ** * one ** *** ******* , ******* are **** ********* *** ***** * open **** **** ** **** ********* of ********** , * **** ** out ** ** *** ** ****** others , *** ** *** **** token * **** **** **** **** asked

****** ***** , **** ** *** a **** *** ****

*** * , **** **** ****** want ** ** **** ** ***** , **** ** **** , ****** , ******** *** ******* ***** , Thats *** * **** *** ****** this **** .

**** *** *** *** ****

**** ** *** **** ** **** , ******* *** ***** * ***** Place *** ** ** *** **** , *** **********

(1)
U
Undisclosed #3
•Feb 25, 2020
In reply to Christopher Freeman

*** **** ***.

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Daniel S-T
•Feb 25, 2020
In reply to Christopher Freeman

* ***** *** ******* ** *** wrong **********?

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Ryan Anderson
•Feb 25, 2020

*** ******* *** **** ******* **** time. *** **** *** ** ****** ROI *** ***** **** **** ******* along **** *** ********/********. *** ***** know **** * ******** ** ********** with ** ******** ****** *** ***** to ******.

U
Undisclosed #4
•Feb 25, 2020
In reply to Ryan Anderson

*** ***** **** **** * ******** is ********** **** ** ******** ****** and ***** ** ******.

**** *****. *** ** ** ******** not **** **** ********* **** ** on *** **** ***** *** *********** the ***** ** ******* ***** ***.

(1)
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Thomas Carnevale
•Feb 25, 2020

"* **** **** **** **** *** of *** **** **** ** **** a ***** ******** ** ** **** how *** **** ** *** "**" so **** *** *** **** ** track ****-****." **** ****. ****** ****** Quote: ********** ******* ********** ****** *** really ********** ****** ** *** ****** of ***** **** *** **.

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Christopher Freeman
•Feb 25, 2020

****** **** ** **** , *** , *** *** ****** *******, ********, keeps *** **** ** *****

** ******, ** **** *****, ******** business, ********** , ****** , *** if **** ***** ******** , ******* of ********* *** ****** *** **** is *** *******

*** ******** , **** ** ******* start ******** ** ***** ******** * who ***** ** *** **** , goal *** ******* **** .

**** * *** , ****** **** playing *** ** *** *** ** the *** ***** *** **** **** success

JH
Jay Hobdy
•Feb 26, 2020
IPVMU Certified

**** **. *** *** *** ***** thing.

**** * ***** ******* * ***** ago, * ***** **** **** ****** on *** ****. * ***** **** walked *** ****, **** ** ********, taken **** ******, ***

**** **** * ******** * *** working * **** * **** *** doing ********* ** *******, ** *** to ******. * ** *** **** thing, *** ******* *** ****, *** what *** ******/******** ****** ******* **, give **** * ***** ****** **** the *****, *** ******/**** ***.

* *** **** **** *****, *** it *** **** **** ******* ** more **** ** ***** ** ****** qualified *****.

**** **** **** ***** *** **** vendor ***** ****. **** *** ***** why ***'* **** *** ****, *** answer *** ** **** * "****". Not ** *** ******* *** ****** service, * ********* ********, ***.

**** ****** ******* ** *** *** best ***** **** ***** **** **** for ***.

* ****** **** * **** * prospect **** *** *** *** *** come *** *** **** * "***". It ***** **** **** ******* **** the ********* ****.

*** **** ****** **** ** *** our *********, ******* ***. ** *** on **** ******, *** ******** ********.

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(5)
MC
Michael Cain
•Mar 11, 2020
IPVMU Certified

* **** *** ********* **********, *** live ** *** "* *****" *****. From * ******** *********** *'* ******* for ***** (*******, ******** *******), *** I'm *** ****** ** **** *** lowest ***.

* **** ** **** ** ******* open, *** ***** **** *** ******* to **** **** **** "***" **. That ***** **** * *** *** 3 ******, * **** ******** **** the **** *** ** ******* **** on * **** ** **** *****. I **** ***** ** *** **** bid, *** * **** ******* *** performance ** **** *******.

*'* ***** ** **** ******* ***** security ********* ** *** ****, **** all **** **** * ***** **** honestly *** ************, *** * *** my ********** ** ** ********* ** front ** *** ********** **** * have ** **** **** * ********** firm. * **** **** * *** better ******* *** ******* **** ******** knows **** *** * **** ***********.

* ***** ***** *** *** * quote **** ** ** ******* *** motions.

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Christopher Freeman
•Apr 03, 2020
In reply to Michael Cain

*** *** ****** *** ***** , not ********* ***** ** *** **** them ** *****

*** *** ** ********** ***

KS
Kevin Sweeney
•Apr 02, 2020
IPVMU Certified

**** *** **** ** ***** *** door ******* ******** ** ****. **** instincts **** *****, ******** * **** waste ** ****, *** *** ***** have ***** *** *** **** *** door **** *** ****** *************.

**** *** *** ********* ****, ****** ask *** ******* **** *** ******* schedule. **'* *** ******** **** ** a ****** **** *** ** *** smell * **** ****.

"* ****** ********** *** *********** ** for **** ***********, ******* ***** *** current ****** ***** ********, * ***'* think ** *** **** **** ********* . * ***** ****** ********** ** if *** **** ** ** **** for *** **** *** ****** ** I'd **** *** *********** ** **** you *** ***** ** ***** ** clients **** ********** "

*** ***** **** ******** *** **** be ** ** *** ******. ***** you'll ** ******* *** **** *** have **** ** **** * *****.....

*** *** **** *** *** **** is *** ***'* ** ******* * call *** *** **** ***, *** even ****'* **, ********* * ****** was ******* *** *** **** ** to *** **** ***.

JH
John Honovich
•Apr 02, 2020
IPVM

*** ** ***, *********, **** ***********, for *** **** ****, ** *** were *** **** ***** *** ** the *****?

JH
Jay Hobdy
•Apr 02, 2020
IPVMU Certified
In reply to John Honovich

* ***** ** ****** ** ***** the ****. ** *** ****** ** the ****** ******. ** *** *** something ** ******* *******, * ** not ******** **. ** *** *** contract **** ** ********* ** * years, * ** ***** ** **** to **** ***** ***** *************, *** while ******** * *** ******?

* ***'* ***** **.

***** *** ** *** ***** **** working, ***** ******, *** ******* **** training **** *** ********.

*** **, ** *** *** **** desperate... ***

(2)
UI
Undisclosed Integrator #6
•Apr 03, 2020

****, ***** ** **** **** **** in **** ****.

*****, **’* ****** ***, ** **** don’t **** ** **** *** *** you ** *** *** **** ****. One **** ***** ********** *** ** show ** ** * *** ******* with ***** ******* **** ** **** sure **** ****** ***** ***.

******, *** *** ** * **** and *** **** *** *********** ******* bids ** *** ** **** ** of ******** *** **** ****.

*** ***, **** *********** *** ****** with ****** **** **** *** ***** bids, ********* ** ***.

****

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Christopher Freeman
•Apr 03, 2020

***

**** ******** ** ** **** * IT ********** *** ****** *** , the ******* ** **** *** *** , *** ******* ******* ** **** the ****** **** ***, ***** *** 100 * **** *** *** , and *** ** *** *** * bunch ** **** ***** ****** **** , **** **** *** ***** ** a **** , ** * ***** listed **** ** ******* *** ******* My *** ** ***** ********.

*** *****

*** , **** *** *****, *******, agencys *********** *** *** ***** ****

****** * ************ ** *** ** Contractor *** ** ***** *** *** County *** **** ***

**** ** *** *** **** ***** , *** **** ****** , **** the ******* *** ********* *** ******.

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Christopher Freeman
•Apr 03, 2020

*** ** *** , *******, ******, and *************

**** *** *********** , **** *** it ** ** **** *******

*** ************ ******* *** ******** ******

**** *******, **** ******* *** , Well ****

*****

UI
Undisclosed Integrator #7
•Feb 17, 2021

* **** ** ***** **** ***** honest, ******** * ****** ** ********* "they" **** ******* *** * ********* vendor. ** *****'* ****** **** *** and ***** ** * *** ** time *** ****** **** **** **** preparing * *****. ** **** *****'* seems ** ** ***** ** *** a *% (**** *****) ******.

JM
Jerome Miller
•Feb 17, 2021

* **** **** *** *** **** based ** * ********* * ****** saw ** *** *********. "***** *** the ***** ** ****** ***** **** the *** *** *** ** ****** all **** ** ****** ** ** in *** **** ********* ** *** School, ****** ***" *** ***** ** remember ** *** ********** ** **** country **** *** *** ** **** you **** ** ***** *********. ** lost * *** ** **,*** *** were ***** ******* *** ******** ******* the ******** **** *** ****** *** more ********* **** *** *** ******, there **** ***** ******** **** **** company ** ****. ******* ***** ** look *** ** *** ********* ** sometimes * % ** ***** *** a ***** ********. ** *** *** it ** * **** *** **** may ***** * ******* ******* *** being * ******** ******* ** *** city.

(1)
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