Unsolved For More Than a Year: Exacq Vision And Sony PTZ Camera Saturation Issue

Has anyone else had an issue with Exacq software resetting the saturation level of Sony PTZ cameras, specifically the EP520 in this case, down to 1% on the VMS, or -3 on the camera?

We've now been fighting this issue for almost a year and a half. After many phone calls to different techs at Exacq support and Sony support, we finally got a technician at Exacq that I thought had it...

* ******* ***: ******* ** ******* ********** ** *** *** to **% ***** ** ********** ****** **, ** ** *** it ** ********* ***** **%, ***** * *** *******, ** would ***** ****** **** ** **% *** ****** *****. ** figured **** ***** ******* ** ** *** *** ** **%, it *** ******* ** *** ****** ** *** ***** ******** on *** ****** ****, ***** * ***** **** **** -* to +*, ** ***** * ***** ** ***** ** **** to *** **** ***** ** ********** ** *** ******.

******* ****** *****, ** ******* ********* *****. ***** * ****** more ***** *****, ** ******* ******* *** ** *** *** the ********** ***** *** **** ** *** ****** **** *** left *** ******* ** *** *** **** *****, *** ******* would ***** ** *** ****** ****, **** ****** ** *** VMS **** ** ***** ** **** **** ** *%. ** you ****** ****** **** *** ****** *** ** *** *** side, ** ***** ***** *** ****** **** **** -* ** -3 ********** ***** * ****** ** ****** ******.

******* *** ***** *****, ***** **** ****’** ***** **** **** happen ****** **** ***** ******** *** ***** *******. (* **** EP520's ****** *** ***** *** **** *****.) *'** ****** ****** dubious ** *** ****** ** ************* **** *** ***** ******** they *** “****'** ***** **** **** ******”, ******* ********** ** always **** *** **** ****** ******** ** *** ***** ** one **** *** **** **** ** ***** **!

**** *****, *** ****** **** ***** **** *********** *** *** camera *** **** ** *** **** **** *****? *** *** often ** *** *** ****, “**’** ***** **** **** ******* before.”

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“**’** ***** **** **** ******* ******.”

** *** **** * ***, ******, ** ********, ** **** to **** ****** **** *** ****** ***, ********** **** ***********.

****, ** **** ****, * *** *****'* *** * *** of ****** ***** **** *********** *** **** ***** ****** *** same ***** *** **** ** ******** **.

** ** ** *********** ******* ** *** ********** ** *** / ****** ***********. * ********* ** ***** ** **** ****** else ***** ***** **** ******** ** ***.

*'* **** **** **** * ****** ** ***** ** ** by ***.

**, *********, ****'** **** ****** **** ****** ** **** **** us. *** **** * **** ******* *****, *** **** *** popularity ** **** *** *****, * ******'* *** ** ***** the **** ****.

***** **** ***** ***** ** ********* ***** ** ***** ******* and **** *******...** ******* ******* ***...

********* *** ********** ** **** ********* ** ***** *** ******* becasue **** *** ****** ** *** "****". ********** **** ******* with * *****-****** ******* **** ******* *** "*** **** ******". The ******* ****** ***** **** *****'* **** ** ********** **** it's *** ***** **** *****.

*** ** **** ** **, ****!

*'* *** ***** **% ** *** ***** * **** *** "havent **** **** ******" *****. ********** * **** **** ***** 4 **** ******* ***** *** **** ** ******* **** ***** "hey, * **** **** ********/******/*****".

** ******* ******* ******** ** *****. ** ******* ***** *** Sony ** *** ****** ******* ********/******** ** **** ****. **** we ****** *** ***** ******** *** ********** ******** *********** **** from *% ** **%. ** *** *** *** ** **** he ****'* *** ******** ** *** ******* ***** ** **** issue ***** ************ ********* ** *** *** *******. ***** **** did, ***** ***. **'** *** **** *******.