RMR Retention Strategies?

We are a medium-sized commercial integrator and also have approx. 4000 monitored home and small business security system accounts.

While we are continuing to grow every month, our attrition rate is around 8 percent on the existing monitored accounts.

Reasons Provided:

Moves, Cancelling Home Phone Line (did not want our no phone line option), Not Using System, Dispute of Paying for a Service Call, Non Payment/Collections, Bad Experience, Found a Better Rate, Door to Door High Pressure Competitor, Other

Our attrition rate is 1 percent on commercial in house leasing/service plans.

What's a normal attrition rate?

What measures have successfully worked for you?

What measures have failed?

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