Looking For Integrator Ticketing And Dispatch Software

Hello,

We are in a dire need of a user friendly resource management with task tracking (for implementation) and case management (post implementation support). Currently we are using MS Project, MS Excel and Salesforce.com (service cloud) but need somethng cheaper and scalable. It would be ideal to have it integrated with our ERP (Oracle) system but not needed.

I would like to get advice on what others are using and pros/cons of them.

Thanks in advance,

Nirmal


Are you looking to get rid of Salesforce, or are you hoping to find something integrated with that too?

This software can be very detailed and cost big bucks (10K or more) , or very simple for less than a couple K. What is your budget?

I've been a fan of Autotask... like any ticketing system, it has its querks, and I have no idea what the cost is. Basically I'm from the "Anything that isnt Remedy" crowd.

We are looking to replace salesforce.com 's service cloud. I have budgeted for $20-25k per year. Looking at clarizen, innotas and Oracle. However oracle is very expensive and doesn't seem user friendly. Sean - thanks will check out autotask

Check out OTRS or Spiceworks to see if they can help you.