Looking For Integrator Ticketing And Dispatch Software

Hello,

We are in a dire need of a user friendly resource management with task tracking (for implementation) and case management (post implementation support). Currently we are using MS Project, MS Excel and Salesforce.com (service cloud) but need somethng cheaper and scalable. It would be ideal to have it integrated with our ERP (Oracle) system but not needed.

I would like to get advice on what others are using and pros/cons of them.

Thanks in advance,

Nirmal

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