Hi UM#1,
I’m the product manager for video surveillance at Genetec, unfortunately I cannot validate that UM#2 works for Genetec but her/his information is not quite complete.
Our general lifecycle policy is to provide hotfixes and cumulative updates, which contain the latest hotfixes for a given version, for one year after the general availability (GA) of the next version. Customers with a Genetec Advantage plan will have access to new hotfixes and updates developed to address any outstanding issues they run into until the end of life of the version, which is minimum 4 years after the initial GA of that version.
The duration of specific stages can be extended for certain releases, to account for the time between new release launches. Because of this, we publish individual version lifecycles on our support portal (portal.genetec.com) so that customers have full access to the information.
We have a general description of our lifecycle management here:
https://www.genetec.com/support/maintenance/genetec-lifecycle-management
Regards,
David