Problem With Retrieving Axis Edge Recording On XProtect Corporate

I have a Milestone XProtect Corporate 2013 installation (testing site) connected to a single 4-channel Axis encoder via an LTE modem (ya, I know...way to make things difficult from the beginning). I am attempting to configure this so that XProtect grabs edge recordings from the encoder any time communication is lost. The end result should be (after the transfer is complete) that the VMS and Edge recordings are combined and are available for review from the SmartClient.

I have followed the Milestone instructions from the KB posted here (basically setting up continuous recordings on the Axis encoder and checking the edge recording box under the Record tab of the device in XProtect). Recordings are working properly on the encoder and "download-able" via manual FTP into the encoder.

However, when I forcibly drop the network connection for a few minutes and then restore it, XProtect does not retrieve the "missing" recordings from the encoder. I have tried disabling all firewalls and placing the encoder in the DMZ on the modem (temporarily) with no luck (thinking it may have been a port blocking issue I missed). Bandwidth is not an issue (10+ Mbps available for upload).

Any help would be greatly appreciated.

Thanks.

P.S. The documentation isn't particularly clear, but I do not have any rules in place for edge recordings (only the checkbox enabled) - it seems like rules are only necessary if I want to force edge retrieval to occur during a particular time or after some event.

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