1, thanks. To clarify, is the VMS server at one 'end' and the IP cameras at the 'other', i.e., are the cameras deployed at the edge of the PON and the VMS server(s) in the core? I am assuming so but want to be sure.
"We, as the integrator, are left with cameras that are not visible on the network when we attempt to enroll that are "magically" fixed after the PON vendor is notified."
When you say not visible, you mean Genetec's discovery function can not auto detect them or do you mean that if you manually enter the IP addresses into Genetec, Genetec cannot connect?
If you can clarify those points, we can provide better feedback.
Yes, the VMS server is on one "end" and the IP cameras are on the "other" end of the Passive Optical Network.
Also correct, not only can we not find the camera with the VMS discovery tool but we also cannot even ping it on the network upon initial installation.
We really have tried everything shy of demanding to see the network configuration GUI. We suspect that the vendor is not opening the ports correctly, or possibly not ensuring the ports are on the correct VLAN but they are insisting it is an issue with the camera configuration.
NOTE: We have provided a "test" camera to the network vendor for them to try in their "lab" which, or course, works without fail. So now they are asking for another "test" camera that was actually enrolled on the client's network so they can test again in their lab.
The camera is Samsung SNV-6013 and SNV-6084R.