NUUO Falling Apart? Anyone Else Having Problems With Communication And Resolving Tech Issues?

Hello all,

I have been working with Nuuo products for a long time. In the last 6+ months, support from their end has been slowly dropping off. Bugs and issues that are raised seem to fall into a black hole from a support perspective.

One of my main contacts for support is no longer available to assist... I believe he either quit or moved to another position.. I was simply told he would not be a point of contact indefinitely....

When calling for support I rarely can reach a human anymore.

My biggest worry is that they are struggling to stay alive. They went public not too long ago, and it looks like they have done some mixing with Zavio products and employees. (I worked with Zavio a long time ago and had to drop the line due to technical reliability issues.)

Just curious if there is anyone else getting a bad vibe about how they are holding up.

I may need to start making strategic changes if they are going to sink.

This isn't meant to be disparaging to Nuuo. I like their product, and they have done right by me in the past. Just seeing if anyone has a pulse on their situation as part of concern about my own business.

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*** **** - *** **** ** ******* *******

***** *** **** *** * ******* ******* **** *** **** 2 *****, ***** ********* **** **** ******* ****** ***** ** Chinese ***********.

* ***** *** **** ** * ****** **** **********. ** cant ** **** ***** * ******** ********* ************ ****** ** produce ******* **** ******** ***** ** ****** ** *** ******.

**** ****, ****'** *** **** ***** **** ***** *** *** havent **** **** ** **** ** ***.

**** ******** ** *** ** *** ** * *** *** replaced ** ******* *** *** ***** *** ******* ******** ** the ******** ******** ***. **** **** ***** * ******.

*****, **** ** **** *** ***** ******* ********** ******** *** freaking *********.

** ***** ******* ** **** **** ***** ********** ** *** Internet ******** ************* ****** ** *** *****...

***** ********, ** **** ** ***** ********, * ** *** Technical ******* ******* *** **** **. * *** ****** ******** that **** ** ***** *** ****. ** *** **** *** support ****** **** *** ************ ** ******* *** * ********* don’t ******* **** **’* *** ********** **** * ******** ** on *** ***** ** ******* *** *****.

** **** **** ******* **** ** ****** * ****** ********** for *** ********* *** * ******** ******* **** *** ******* path **** ** * ********** ***.

**** ** *** ****** ******* ** ******* *** “Total ******** **********” include:

  • ********* **** ********* ******* ***************
  • ********* ****** ********* ******* ******** *** *** *********
  • ********* ************* ** ***’* ** *** ********* *** ******** ** the **** ***** ** *** *****, ** **** ** *** resolve.
  • ** *** **** ********* ******* ** “*************” ************* **** **** assist *** ********* **** ******* **, *********** *** **** *************** the **** ****** ******. ** ******* **** **** *** **** up *** ******* ** **** ** ******** *** **** ********* some ** *** **** ****** *****.

** ** ********* **** ** **** ******** *** ** **** everyone ** **** **** ** *** *** ****** ******* ** the *********. ** **** *** “*** *********” ** *** ** know *** ** *** *******, ** **** ** ** *** best *** ** **** *** ** **** **** *** *** getting * ******* ******* ** **** ** ******* *******.

****** ******* ** ****************@****.****** *** ** **** **** ** **** ** ** ** both **** **** ******** ** **** ** ******* *** ******* process.

**** *******,

***** ********

***** ******** ********* ******* *******

****** *****.

*** *** ******* ** *** ****** ************ ** ****'* *** line ** *******? ** ***, ** ***** * ************ ******* Zavio *** ****?

*** *****, **** ** *** *** ** ****.

* ***** *** *********** ** ***** ** ** **** **** bet ***** *******. **** **** *** *** * ***** **** my ***********. ****** *******, ****** ******* ******. *********** ** *** though.

*

***** ***,

* ***** ***%. * ** **** ** *** ******* *** being "**********" ** **** ** *** **** ** ****** ** improve **.

* *** **** **** *** * ******* *** **** ** cell ** **** ** **** ***** ******.

*******

****** *** *** ******** ********, *** ******** ***** ***** *** forward ** ******* **** ** ***** ******.

** **** ******* ********. *** **** *** ******** ****** *** simply *****'* ****. **** **** ********** ******** ****. ** ** a *********** **** ******* *** *** **** ********* ** ******* manufacturer ** *** **** ** **** *** ******** *****. ********* NUUO's ******** ** ****....****, ** ***'* **** *** * ***** from ****....

**** ******* ***,

***** *** ** **** ******** ** ** "***" ** *** not ****? *************, ******* ***'** ******* ******* ** *** **** another ********, *'* *** **** *** * *** ******. ** you **** *** ** **** ****** ** ****** ***, ******* me ********, * *** ** ******* **** *** ****** ***** a ******** ** **** ****** ** ****** ***************..

**************@****.***

*******

***** *****,

** ****** * **** ** ***** **** **** ** *** nuuo *****, *** ********** *** ** *** **** *** ** best.

** ** ***** ******** **** *** *** ******* / **** solution ** **** *** ** ** *** ** *** ** market, **** ******** **** ****** **** *** ********** ** ** that ***** ******** ****** **** *** **** *** ***** **** to ******* **, ** ** ***** ****** ***** ******* *** and **** **** ****** ***** ******* ** *** *** ** the *** ********* ***** ******* ******** *** ********** **** **** and **

** ***** ** ****** ** **** *** ***** ********* *** for * ******* ************ ***** *** **** **** **** *** im ****** ***** ** **** ** *** **** *** ******** to ***** ************* *** ********* ******* ** **** **** **** and *** **** **** ** **** *** * ********, **** us ***** ***** ** **** *** *** * ****** ** log ***** ***** **** ** *** ****, ********* *** *********** and ****** ** *** * **** ***** ** **** **** customers.

** **** **** **** **** ***** ** ** *** ** market *** *********** ****** **** **** **, **** **** **** any ******** ** *** ** *** *** ** ****** **** from **** **, ****** **** **** **** *** **** !!!, in *** ** ****** ********* **** ** *** *** ** able ** **** ** *** ******* *** ************ *** ******* this *** **** **** **** *** **** ** *** ****** to *** ** ****** *** **** * ****** ** ***** you **** ** **** * ******** **** ** **** ***** with **** ******* ***** *** **** ****** **** **** ******* strategy , ** ** ********** **** **** ****** *** *** been * **** *** * *** ******* *** ** **** issue ******* ** **** ** *** ***** ****

*******

***** ***,

** **** ** ***** ********, * ** *** ***** ******** Technical ******* *******. ****** ** **** ** ** ***** ** I *** *** ** **** ** *** ** ****. ** value **** ******** *** ** ***** **** ** **** **** about **** *** ******* ** ****** ** ** ******* *** support ** ******** ** **** ******.

*** *** ***** ** ** **************@****.***

*******

** **** ** ***** ********...

** ***** *** ** ****** **** ****?

***** ** **** ** *** ** ****** ** ****. * am **** ********** ** ***** ***** ******* **** *** ******** related ** *** "customer **********" If you would like to speak with Frank, you can reach him here frankwei@nuuo.com his title is Sales Director.

**** ** *****'* ******* *** ** **** **** ***** ********.

** **** ***'* *** ***** *** ******** *** ***** ********* to ***** ********* ******* ***** ********* ****** ** ****** ** them, **** **** **** **** ****. *** ***** ** ***** product **** *** ******* ** **** *** ***** ** ***********.

******* ** ** * "******** *******" ** ******** ** **, NUUO ****** ****** ** *** *** *** ** ****...**** ******** closing ** **** *** * **** ****** *** ******* *** year...it *** ********* ********* ** *** ****** ****** **** ****...*** if **** *** ***** ** ** ******** ** *******...**** **** to ***** *** ******** *********** ** *** ******* ** ***** accordingly.

**** ******* ***,

**** **** *** ***** ** **'* ** ****** ****** **** holiday. ** **** ********* ** ******** ** **** ******. ** you **** **********, ****** **** ** * **** *****-***-****. ** *** **** *****:******* -*:*******.

*******

********** **** ** ******** *** ***** *** ** * **** of **-***** * ****** ******** *****. **** ** ******' ****...**** stinks **** *** **** ****.

*****?

**** **, **** *** *********.

**** *********,

* ********** **** ******** *** ******* *** "**** ******* *****". I'd **** ** **** * ****** *** ******** ******* **** comment. "****" ** ********** *** "******* *****", ** *** **** staff ************ ** ****** ***** *** *********.

** **********, ** *** ********* **** ** **** ** **** to ******* ** ********* ***** ** ********* ******* *** ********* support ** *** ********. ** **** ********* ** ****, ** will ******** ** ******** *** ******** ** *** ********* ******* area ** **** ** **** *** ******.

*******

*******

*** ***** *****'* ******* ** *****'*?

**** ********. ******* ******** **** ****** ** ***** ** ** what ** *** ****** ** *** "******* *****" **** **** is **?

**** **** **** ******* **** **** ***, ** ***** **** they *** ******* *** ***** ***** ******* (*****), ***** ** well **** ***** **** *** *****, ** *** **** *** cameras **** **** **** ** ***** ** *** ******* **...**** would ** * ****** **** ** *** ****...* ****** *** a *** **** *** **** ** **** ***** ** *** support.

** ** ** **** * ****.

* **** **** ******* ** **** *** ********. * ***** I'm ***** ** ***** ** *** ***..

**** ****

** ****** * ****** **** ** ******* **** **** ** well ** ******. *** **** ** *** ******* ** ******* tickets *** ****** ***** ******* ** ** ************ ******** ** email ****** ** **** *******@****.***, ** **** ****** ** *******, a **** ********. **** ******* ** ** ****** **** ******* which **** *** ** **** $*** ******* *** ******** ******** per ****. **** ** *** **** ******** ******* ** **** done ******** ****. **** **** ** ** *** *** ***** issues :) ** **** **** ******** **** **** *** ***** with ******* ********* ** ******** **** *** ***** *** * time ** **** ***** **** **** *** ** ***** **** we **** ********** ******** *** ********* **** **** ** ***** VMS ***** ** *** ****** *******. ***** ** *** * single ******* ****** ******** **** *** **** ****** ** ******.

**** *******
******

*****/*****,

* ***** ****** *** ********* ** **** ***** **********. (**** John ****** ** ********* *** ******* ** *******, ** * manufacturer, **** **** *** ****. )

No ******* ****** / *********

***'* **** ********/***** *** **** ** **** *** * ****** person. *********, ****** *** ********* *** *** ** ****** ******* multiple ******. ** * **-****** ***** ******, * ***** ********** may ** ********* *** * ********/******** *** ** ********* *** them. ** * ****** ** ************ *** ** *** * co-worker ***** ******, **** **** ******** ***** *** **********.

*******,

***** **** ** ****** ** ******* ** ********** **********, * am ******* *** ******* ******* ***** *****.

** *******, ****** ***, ** ** *** ***** *******. ****, that **** *** ***** ** ** ********* ** *** * good ****.

******, ** **** ****** *****, **** **** ** **** ****** problems **** ****.

** ********** **** ** *** **** *** **** **** ****** salty. ****** ** *** ****** *****. ******* ****'** ********* **** the *** ****** ** *** ***********?

** ***, **** ** ***** ***.

*. ***** *** *** *** **** ********, **** *** ********. To ******* ****, *** *** **** ***** *** ****** ** myself. *** ****** * ********* **** ***** *** *** ***** to **** ** *** ***** *** * ****** *** ****** it *** ** ******* ******* ** ** *** ****** ** total ******** ********** *** ********* ******* ********** *** * ***** like ** *** *** ***** *** ******* *********** ** *** those ****** ********* ** **** *** ******* ***********. ** **** be **** ******* ** ****** ** **** *** **** **** in *** ****** *** ****** **** ***** *** *************.

*. ** *** ******** ** ******* ******* *** ***** **** competition ****** **** ********* *** ********** *****, **** *** *** suffered **** **** **** ***** **** ***** *************. *******, **** is *** **** ***** *** **** ***** ******* ***** ** closing ********. ***** *** ********* ***** *** **** ********* **** you ******** * ******* ** ******* ******** ** ***. ** reading ******* **** ********* ** ********* ***** ******* ******** *****, you *** *** * ***** **********.

- **** **** ******* ***** ****** *** ******** ** *** service?

***: **** *** ******** **** *** ********/******* ** *** **** than **** ****. ***** ** *** *.*** ***** *** ****** which ******** ***** ******* ** *** ***** ********* *** ******* the ********** ** ******* ******** **** *** ***** ******* ***** products ***** ****. *** ******** (********) ********** *** ******** ** 4/8/16/24 *** ********* ** ****** *******. ****** ** **** ** have ******** ** ****** ************ ***** **** ***** **** ******** warranty ******* ** ** *********** **** **** *** **** *** and *** ******* ******. ***** ** *** **** **** *.*** NVR ********** ****** ******** **** **/***** *******. *** ********** ** the **** **** *** *** ******** ** ******* *** *** NVR ******** ******** ****** ****** *** ****** ******** ********** **** does *** **** ** *** ** **** *******. ****** ** the ****** ** *** *** ***** *********** **** *** ***** new ****** ** *** ******* ** ********* ***** ******** *.*** decoding *** **** *******, ***** *** ***** ********* *** ******* Enterprise ***** *********. *** *** *********** ******** *** ****** ****** control ***********, ***** ****** ******* *********** *** *** ****** ****** recognition ******** ***********.

- **** **** ******* ***** ******* *** ********* ******* *** RD *******?

***: *** *** ****, ********* ****** *** *****, ** ****** ready ** ******* *** ***** ********. ** **** ******** **** mail ****** **-** ***** *******. ** **** ***** ** ***** put **** **** ******, *** **** **** ** ******* *** field ***** ****. **** **** ******* *** *** ***** ******** immediately.

- **** **** ******* ***** **** ******** ** ******* *** grow ********?

***: ** *** ***** ****** **** ***** ******* ** ***** Region *** ******* ** **** **** ****** ** ** ***** account.

*. ****** *** *******, **** ******** *** **** ********. ****** the ******** ************, ***** **** ** **** ******* ***** **** we ** *** ******* ******* ******* *** ***. ** ********** for *** ************* *** ******* ******* ** ******'* ******* ***** immediately ***** *** ****** **** ******* **** ** **** ** ISC ****. ** **** ** *** **** ** ******* *** issues *** *** *** ******* ****** ********.

*. ***** *******, ** **** ***** **** *** ******** **** on **** ** *** ****** ***** ***** ***** *** ******* information. *** *** ******** **** ** *** ** *** ******** for ***** ***** ******** *** *** ******* ** *** ** know ***** ******* ** *** **** ******** *** *** ** can ****** ******. ** *** ***** ****; *** ***** ********* posts, ************* ** ** *** **** **** ******* *********** *** we **** *** ******** **** **** ** *** ***** *******. We ***** ********** ** *** *** ******* ** ******** *** not **** ***** ******** *** ******** *** **** ***** ** the *****. ** **** ****** ****** ** **** ******** *********** when *** **** **** ******* ** *** ***** ********.

******, ****** ***** *** **** ******** **** *** **** ** the **** **** *** ** ** **** ** ******** ******** so *** ** ** *** *** **** ** **** ** support *** ***** ********. ****** **** **** ** ******* ** in *** ****** ** ********@****.*** ********. **** * ***** ***!

***** *** * **** **** *** ******* ****** ** *** Company. ***** *** *** ****, *** *** **** **** *** months ***. *** *** ***** **** ** **** ** ***** 10 *****.

******: ***** *** ** ** *** **** *** ********** **. We ********* *** ****** ** ****** ** ****** **** **** and **** ******* ** ***. * *** **** ** ***** (Jesse *** *****) **** ** ******. ***** * *** *****, my ****** ****'* ***** ******** **** **** ****. ** * reached *** ***** *** ** ***** *** **** ** *****. We *** *** ** **** (* **** ***** ****** *****) and ******* *** **** ******** ** ** ** *********, ***** really ***** **** ********** *******.

* *** ******* **** **** **** **** **** ***** ******* cards. * *** ** ***** ********. **** * *****? ***** earlier. ** ******** ***** ****** ** ******* ********* *** **** able ** ******** ** *** ****** ******* ** *** ******* with **** ******* ***** *** ****. ****** ** *** *** mid ****, ** *** ** ****** **** ** *** *** the *** **** **** ****** ** **** ***** ** ** work ** * **** ******* *** ********** ************ *** ****** control ********, ** ** *** ****** *** ****** ** * different ********.

**** ****** *** * ************* *********, **** *** ****** ********, and **** ******. ** *** * ****** ****** *** **** and **** ***'* **** ** **** *** **** *** **** even **** *** ****** *** **** ****. ** **** ***** willing ** **** ** **** ** ** **** *********, *'* not **** **** ** **** **** ** ******** *** **** to ***** *** ***** ******* ********.

*'** ***** ***** **** *** **** ***** **** ** ********, but * ****** ****** *** ** ******** ** *** **** while **** *** ***** *** ********.

*******

** **** ***** ******* *** *** ******* **. ** ** the **** ****.

******** ****** *************** ** **** *** / ********* *********. ** *** ******** **** **** *** ********, *** ****** claims **** *** *** ********* *** ***** *** ******.