Subscriber Discussion

Service Contract Terms And Pricing For Smaller Integrator

AH
Alon Hasson
Apr 26, 2013

I am a small integrator that is in the process of growing and now have a need for solid service plan to offer my clients. I have been working on a T&M basis (post warranty) and used this a 'peace of mind' pitch that I'm not trying to lock customers into long term aggreement. Last year was a very big year for me and included a couple local chains and work at the local airport.

With the warranties running out, I was wondering if anyone had suggestions on:

  • Where to find a good service plan that wont leave me open to too many loopholes??
  • How to price these plans?? Per piece of hardware (camera and servers)?? Specific $$ amounts to charge??
  • Any pitfalls I should look out for to protect both myself and the customer??

Any and all input would be greatly appreciated.

thank you kindly,

Alon

JH
John Honovich
Apr 26, 2013
IPVM

Alon, we have a service / maintenance contracts guide that might help plus survey results on how end users purchase maintenance. Take a look at that and then let us know how we can expand.

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