Motion Detection/Recording Stops On Exacq For No Apparent Reason

Jamie,

Exacq does motion detection in the camera only. So what is most likely happening is the motion detection settings are being reset in the camera by another application, or the motion detection service in the camera is crashing. Try and reboot the camera, if you start getting motion detection events again you should report it to Hikvision or see if there is a camera upgrade. The other thing to do is to see if maybe the motion areas aren't set correctly enough. Maybe the area selected isn't seeing any activity or the sensitivity is set to low?

Thanks for the response. Rebooting the camera does appear to fix the issue (at least with the Hik cameras) but we have observed the same issue on Bosch (I wonder if they are using Hik OEM???). The motion sensitivity is well within acceptable levels and there is no motion masking in use. Cameras were all walk tested and working fine for months and then randomly stop. Once rebooted, they start detecting motion as before with no change to any of the motion settings.

With the last Exacqvision release they added a "No recording" notification option so I am going to see if it will work to give us a heads up if this problem reoccurs. 

This kind of thing makes me mental....

Not the motion detection recording issue - the fact that some customers never check their surveillance until the time that they need footage of something that happened.

This is a critical business system, not a toaster.  If your toaster fails when you need it to work you can just eat bread.... if your surveillance system fails when you need it to work then you are @#$!'ed.

I've had the same issue with a handful of Exacq systems out there. You're absolutely right, nobody checks the video until they need it. Rebooting the cameras seems to fix the issues. We've had issues with Arecont and HikVision cameras. Exacq has been less than helpful in trying to resolve this. I think their technical support takes great pride in being arrogant.

Old thread I know but I have experienced the same issue. I was never able to fix the problem but what I did within Exacq was to set up Event Linking to send an email if a camera hasn't detected motion within 96 hours. You can set the interval to whatever time you want.

Hik cameras have a setting to reboot on a daily schedule. That could help to set it to a random time at night...

For what it's worth, I've been having this same issue with Avigilon servers coupled with Axis cameras using the ONVIF driver. Server logs seem to indicate that it's an authentication issue and after disconnecting/reconnecting the camera to the server, it starts picking up motion events again.