Motion Detection/Recording Stops On Exacq For No Apparent Reason

Hello all. I have com across a strange situation with Exacq servers and motion recording. On more than 1 occasion I have found that motion detection and subsequent recording has stopped on some cameras for no apparent reason. There is no pattern to the occurrences other than we are using all Exacq servers. Affected cameras are Hikvision but same issue has also occurred with Bosch cameras.

The most recent case is a system that has been up and running since Feb 2017. Client called to inform they got no search results when looking for an incident from the prior 48 hours. Sure enough, the camera settings page shows it is configured for motion, sensitivity good, nothing masked, etc and yet the "last motion detected field" is blank. Going back into the recordings I can see that the last recorded video is from March. 2 other cameras on the same site stopped on different days in May.

All of the cameras were installed at the same time and all are home run to our switch (e.g. not travelling on any network segment other than our own).

This is a major issue. If cameras randomly stop recording motion then we have literally hundreds of little time bombs waiting to go off. Has anyone else encountered this?

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