Subscriber Discussion

Verkada Remote Alarm Monitoring

LJ
Lee Jones
Jun 22, 2022
Support Services Group

The Verkada website claims to have three (3) interactive, remote-site monitoring centers to support about 10,000 customers (without reference to the number of monitored systems). Such remote monitoring is a core market/value proposition, which also means a core source of RMR/Recurring Monthly Revenue. We want to know if the sources of monitoring are owned/operated by Verkada, or do they utilize traditional third-Party contract monitoring. Verkada customers need to know because this segment of the industry has become so fragmented and diluted (over 90 % false alarms) that law enforcement has lowered their priority to slow or no site-response, unless remote witness a verified 911 type threat. Or is it next-gen Pro-Active services known as “Remote Guarding”, or “Virtual Guard, or ?. Some of these next-gen monitoring firms are “re-purposing” and updating the 50 year old business models, with a new respect by the police. Which is it for Verkada… outdated or updated? I attempted to reach top management 4 different times over 2 month period, but zero response. Are they shielding their secret sauce, or uncomfortable with full disclosure? Current and future customers deserve an answer. All IPVM comments are encouraged. And I will continue the deep-dive research. Observations by: Lee Jones; Support Service Group

(1)
U
Undisclosed #1
Jun 22, 2022

* ** ************** ***********. * **** **** *** using *** ***** ********** ******* *** do *** ****** ***** ****.

(4)
JH
John Honovich
Jun 22, 2022
IPVM

*** *** ** *** ********* ***** a ****** ******* ***********? *** ******?

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(1)
U
Undisclosed #1
Jun 22, 2022

* ********** '******' ** **** ****** had *** ******-** *********, * ***** not ** **** ** ******* ********** info. *** ******* * **** ** worked *** ** ***** * ******* distributor ******* * **** ***** **** in ********.

(1)
LJ
Lee Jones
Jun 24, 2022
Support Services Group

***** ****** *** ** ****** ******** from ******* **********. ** *******, ** not ***, **** **** **** *** and ****** ***** ************** *** ********. As **** ****** ** ***** ***** of *** ***** **** **** ******** the ******* *********** “******* ** *****” in *** ** **** ***** ** all ** *** **.

(1)
U
Undisclosed #2
Jul 01, 2022

**** ** ***** **....******* *********** “******* ** *****” ** the ** **** ***** ** *** in *** **.

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