Milestone Smart Client Not Receiving Alarms

Has anyone had problems with Milestone Pro Plus 2017 R2 not receiving alarms? Milestone mobile is getting the alarms to the phone but smart client will not show any alarms/ events. All ports are open on the router. Milestone have looked at this twice now but have had no luck at the moment.

Also Smart Client will not login locally on the server, which is very strange but will login if you use the external address and a windows login....

Any ideas would be great!

Thanks

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