Manufacturers, How Do You Get Feedback?

So I was wondering lately. How do the manufacturers in the IP CCTV market get their feedback from their customers ?

The thing is hardly any manufacturer has a suggestion box on their website where you can share your thoughts on what might be good ideas to improve their products. Now they proberbly have their reps who scour their customers but I wonder how effective that is for small customers and if their feedback really is being used.

For example, I got quite a few ideas on how Milestone can improve their client, but I have no clue where to drop those ideas and wether they will be heard. Perhaps someone can shed some light on how manufacturers get their ideas and how they decide what to improve and what not.

I hope I'm making any sense here

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******, **** ** * **** **** ******** / ***********. * am ******* ** **** **** *** ************* ***.

Reps *** ********

*********** ***** ***** *** **** ** **** ** ******** ********. I **** ******** **** **** ** *** ********. **** **** often **** **** *** ***, "********* **** ** **** **** X, * *** *" *** ********** ********** **** ** "*** are * ****** ********. **** **** *** ****. **** ****** excuses.****** ** *** ******* ****."

** ********, **** *** ** *** ** ************ (*) *** broadly ****** ********* ** (*.*., ******* ** ******* ******* *** something ***********) (*) **** *** ***** ******** ** * ******* is *** (*) *** ********* ** ** ** **. *********, some **** *** **** *** ** ** ********** **** *** way *** *** ****, ********** ** **** **** ******* ******** experience.

Product ******** ** *** *****

** **** ***, * ** * *** ******** **** ******* managers ****** ***** * *** ** **** ** *** **** at ******** ***** ******* ** ***-***** ************* *** ***** ******** with ********. **** * *** ** **** ****, **** *** the **** ********* ********* * *** ** ******** *** ***** roadmap. ***** **** ** ********** ***** ********* ** ************ ** how ****** ***** ** **** ******** ****** ****, * *** seen ** **** ** *** **** ** * **** ******* what *** ****** ****.

Feedback *** ****

*** **, ******** ** ****. *** ***********, ******* ********, ****** we *** ******* ****** ********** **** ** **. * ***** a **********: "**** ** **** *******? **** ** *** ****?" ** **** ********** **** **** ********.

*********** ***** ***** *** **** ** **** ** ******** ********. I **** ******** **** **** ** *** ********. **** **** often **** **** *** ***, "********* **** ** **** **** X, * *** *" *** ********** ********** **** ** "*** are * ****** ********. **** **** *** ****. **** ****** excuses. ****** ** *** ******* ****."

* *** * ****** *** *** ** **** ***** ******* for *** ** *** ******* ****** ******* *************. ** *** always **** ***** ********* ** ********* ********* ******* *** ******** that ***** **** ** ** ***** ** *** ******* ****** they ***** *** **. ** ********* ****** **** *********** ***** to *** *********, ******** ** ***** ** ******** *********** ** the ******* *********** ****.

*** ***, ** *** ****** **** *** ****'* ****** *** shown * ********** **** *** *** **** "****" ******* ** it. ** *** ********* ** *** **** **** ***** "**** What's ********* *****", *** **** ******* ** ********* ******** ********, he ****** ***** ** ******* **** ** ******* ***. ** a ******** ********** ***** *** **** ** * *******, ** was **** ** *** *** *** ** "***** ***** ************".

+*, **** ** *** *******, *** *********** *** ******** ** management. **** ** ******. ********* ** ** ***** - *** sales ****** **** ******* ******** ** * ****** *** ***** times ** ** *********** ***** - ********** *** ******** (***** management *** *** ********** **** ********* ** ****) ** ****** technology *********** (***** ********** ** *** ** **** *** *** sales ****** *** ******, **** ****** ***********).

******* ******** *** * ******* ***** *** **** ******* ** the **** ***. ********* *** ******* ****** ******** ** ******* management.

* **** *** * *** ************ (*** *********) *** ***** are ****** ** **** **** ** ******* *** ******* ******** & ********** ******** ********* *********** ************ *** *** *******.

*** ** ******* **** ** ****** **** ** *** ****** interested ** **** *** ********'* *** *********** **** ** '********* functionality' *** *** ******* *** **** *** ******** *** *********** to ******* *** ******* *********. ***** ***, ** ** ******* doesn't ** **** *** ******** *****/*****, **** *** ***** ** purchase ** **********'* ********.

* **** **** **** ** ** ********** *****:

*- ****** *** ***** ***** **** ** *** ******* **** a ********/********** ** ************ ******* ******** *** ******** ********* ** features *** *** ******** (****** ******* *** ********** ******** *** feature ** ******* *** ******** ******** **** ** ** ** essential *********** *** ***** ******). ***** ******** *** ******** ******* our ******* **** *** *** ** **** *** *** ******** on * ****** *******, *** ********* ********/******* ** ******** ** our *&*/*********** ***** *** * ******** ** **** ** ****** develop *** *********** ** ****** *** ******* ***** ** **** to ******* ** ********* ** *** ******** ** * *****.

* - **** ************ ** * ******** *** * ********** regarding ********/********* **** *** ****** *** ******* ******* *** ********** or *** ***** *** *** ************* ** *** *&*/*********** *****. The ******* ** ********* *** * ******** ********.

* - *** ** *** ********** *********** **** *** ******* to ****** * ******* ** *** * ********/******* *********** *** consideration. ******* **** ** ******* ***** ******* ***** ***.

* - ** **** ** ****** ***** ***** ********** ***** to ***** ** ****** *** ** *** ********* *** ***********. At **** ***** ** **** * ********** ******* *** **** group ** ****** **** ** ****** ******** *** ******* ***** feedback ** ************ **** *** ** **** ** *** ********. The **** *&*/*********** ****** ** ******* ** *** ***********.

* - ** *********** ** ***** ***** *** ********* ****** with *** ********* ******** (****** *************, ****** *************, **** *************, etc.) ***** ** ******* ******** *** ************ ** *** ********. These *********** *** ******** *** ******** ** *** *&*/*********** *****.

* - ** *********** ** **** ******** ******** ***** ***** (ASIS, *** ****, ****, ***.) *** ** *** **** ** suggestions *** ********** *********/******** ** *** ****** **** ** ****** that ***** ** ** *** *****. *** **** *&*/*********** ****** is ******* ** *** ***********.

* - ****** *** **** *** *** ******, ******* ** be *********** ** *****, *** **** * ********** ** * desired ********/*******. **** *********** ** ***** ** *** ****** ***** staff *** ******** ** *** *&*/*********** ***** *** ******.

* - ***** **** * ****** ********** ****** **** *** R&D, *********** *** ******** ******* **** *** ****** **** ******** our *** ** ********* *** *** ** *********** ** ************ solicit *********** ** ********* *** *******. **** ******** *** *********** and ******* ***** * * ** * ******** **** *** largest ***** ****** ***** ***** ** ********* *** *******.

** *** *** *** **** *** **** *****, ** ******* is ****** ******* ******** *** ************ ** *** ******** ** ensure **** ** **** *** ******/******** ********** *********. ****** ** correct **** ** ******* **** *** ******* * "********** ***" on *** *** **** *** **** ** ********* ********* ** consider. *'** **** *&*/*********** **** **** **... :)

* ********* **** **** ******** **** * ** * *********** a ***** ** ******** *********** * ****. *** *** ** these *********** **** **** ******** ***** ** *******. *** ******** to ******* * ********* ********/******* ** ***** ** *** ********* basic ********; *********, **** ** *******, **** ** *******, ************* and ****** ** ******** *** ******* *************.

** ******'* **** * ***** ******* **** ** ******* * representative *** *** ******* ** *** *********** ** ******* *** have * ************ ***** **. ******** *** * '******* **' link ** ***** *** ****.

** ********** * **** *** **** * ** ********** ***** of ** ***** ***** ***** *********/******** **** **** **** ********* to *** *&* ***** ** ********* ** *********** **** **** in **** **** ********* *** *********** ****** *** ******.

** ******! ** ****** ** ** *** *** ** ** listen. * ***'* ******* *** *** ****** *** ** ** competitors ***** ****** ********** ******** **** ****** ** ****** **** with ** ******* ** ********* ***** *******.

*'** *** ****** ************* *** **** ********** ** *** ******** I **** **** ***** **** ** ***** ** **** (******* the ********* *** **** **** **). *** *** *** ******** they ****, ******, * ***** *** ******** ****** *** ****.

*******, * ********* ****** ** ************* *** ****** ******** ** use ******** ***** *** ******* ** ******** ******* ******* **** may **** ****** *** **** **** ********** ********, *** **** worry ***** ****** ************.

****, * ***'* ***** *** ***** *** *** ***** ** IP *****, ** ***** *******, *** ** **** ** ** have ** ******** ******* *** ******* ******** *** ******/********** ******** upchannel. *** ******** ** ******** ** ***** **********, *** ******** responses ********** ******, ********* **********, ** **************. *** *** **** a *** ** ******** ** ****, *** *** ***** ********* actively **** ** ** ** **** ** *** *********** ** we *** **. * ****** ** *** *** ******* ******** so *** **** ****, *** **** *** **** ******* ****** are ******** *** ** ******** **** *** *****.

** *******, **** * ***'* **** ***** ** **** * note, * **** ** ***** ** ** *** ******** ***** person. ******* * ** ****** ** *** ***** ***** **** results. * ***'* ***** ***** ********* ************, *** ** ******* this ***** ** ****. **** ********* *** **** ********** **** others.

*** **** ****** ************ * **** ******* ***** ****** ******** feedback ** ** ****.

* *** ** *** ********** ******* **** ** *** ** departments *** *** *********** *** *** ********** ******** ******** ****** deployments. ** **** **** **** ** *** ******** ** ***** system-related, *******-******* ** ******** *****. **** ** **** **** **** only ********* ** *-********* ********. **** ******* *** * ****** that *** ******** *** ** ** ****** **** * **********.

*** *** ****** * ****** **** ****, *** **** *** good **** ******** *** ******. *** *** ***** ** **** ticket *** **** ******* ***** *******. **** **** ** *** an ***** **** * ****** ** * ********'* ***** ******* going *******. *** ** *** ******* *** ** ****, ***** four *****. **'* ***** *** *** **** *** *** ****** would **** **** ** *****. ** ***** *** ***** **** multiple ****** ************—********* *** *****, *** * **********'* ******* ** reset *** ****** **** ** ******* ******** ***** ******** *** software. (*** ****** *** ********** ******* **** ****** ****** ** connect ** * ***-******** ****** ****, *** *** ******.). *** these ****** ****** *** **** ****** *** ****** ** ** offline. ** **** *** ****** ******* **** *** ******* *** the **** **** *** ******* ********** ******** ** ****.

** *** **** ******** ****** ******* ***** *** ** **** something **** "************ ** ****** **********".

** ********* *** ***** ******** *** ******** *** ********, *** have *** ** ****** *****. **** *** ********** *** ***********.

*** ********** * ** ***** ** **** *** ***** ****** manufacturer *** * *** ***** ***, **** * ********* ** mine *** * ******* **** **** ** *** ******** ****** network, *** ** **** *** *** ******* ******* *******. **** were ******* *******, *** ** ******** * **** *** ** each ** ***** ******* ** ***** ***** ***** *** ***** them **** ******. *** ************'* ******** **** **********, *** **** no ******-** ********. *******, ***** ******** ** *** ******* ***'* have *** ******* ******* **** ** **** ****.

* **** *** **** ****** ******, ******* *** *** ** show ******* **** *** *** *********** **** *** ************, *** is **********.

** ****** *****, **** ** ** ***** "**** **********" **** cameras **** **** *** ******* ****** ***** *** ******. ** I **** **** ** *** * *****'* *** ****** ** have **** *********** **** *** *************. * ****** ** ** ago, * *** **** ** ***********. ***, ********** ******* ** rapidly ** ** **** ** **** **.

"*** ************'* ******** **** ***********, *** **** ** ******-** ********."

****... * ****** **** ************ **** ****** **** :)

***** *** ** **** ** ******* ** ********** ** *** company ** ******* *******.

* ****** **** ***. ** **** * ******** ** *** West ******** ******** ******* ** ********* ******** **** *** ** my *******. ** **** **** **** *** ** ****** *****. During **** *******, ** ****** *** ***** **** *** ******* of **** *** ******** **** *** ****-**** ********* *****'* ***** about. ** *** ** *******, **** *** **** *** ***** by *** ********* **** ******* **** ** *** ****** ** understand ****. ***** ******** *** *** ** *** ***** *********. The ******** *** ****** ** ******* ************.

********* ** *** ***** *** *** *** **** **** ** RM, * ******* ******* *** *********** ********** ** ******* *** endevor. ** ** ****** **** **********, ******* **** **** ****** they *** **** ********** **** ******** **** *** ********. **** also ** * *** ** ******** *** ******** ******** *****. At *** ******* ****, **** *********** *** ******** *** ********** input. **** ** **** *** ***** *****. ** **** *** to **** **** *** ***** **** ***** ** ***** ******, easier, *** *******. **** *** *** ****** ******* ******** **** a *** ** *****.

**** **** *****.

****, *** ***** ** * *** ** ****? *******, ** my **********, ****** * ******* ******* ******** ** **** ****. A ****** ** ***** ******** ** ******, *** * ******* manager *** ** ****, ****** *** ******* ** **** ***** stage ***/** *** ******* ** ** ********* ********** ** *** company.

* **** **** ** **** ******** ******** ************* **** **** ***** ** ********* ****** *** ** *** totem ****, **** ******* ***** *** ***** ******* ******** **********.