Manufacturer Selling Direct To End Users?

Full disclosure - I represent a global Video Solutions Provider!

A Texas based Integrator told me yesterday that they were very "disappointed" with a large VMS manufacturer they are a dealer for.

**** ********** ******* **** **** ********** manufacturer ***:

*. ****** ** **** ****** ** a ***** ***** ***** ******** **** multiple *****.

*. *** ********* **** ** *** end-user ************* **** *** ********** *** developed ************ *** **** ************.

*. **** **** **** ** ***** to ******** ***** ******* ******** ***** they ***** **** ** ******** ***** year-over-year ***** ** **%

***** ***** **** **** * ****** source, * **** ******** ** **** point **** ***** ****** **** *** been ********, *** **** **** **** a **** ******** *** ******** **********. Without ************* * **** ********** **** the **** ** *** ************ ** appropriate.

* *** **** **** * ****** surprised ** *** *********** ** "******-***" tactics, **** ** ******* *** ********** the ******* ***** ******* ****** ** an ***-****. **** ***** **** * really *** ********* ** ***, ********** with **** ***********.

*** ****** **** *********** ******* ********** with * *** ******** ********?

** ******* ****** ** ***** ***-***** becoming **** ****** ***** *** **********?

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Undisclosed Integrator #2

** **** ************ **** ** ** enterprise *** ************ **** **** ***** not **** ** ** **** ****** we *** ******* ** ******** ******** entity **** *******, ********, **********, *** supports * ** * ** *** parent *******'* ************. ** **** **** they ***** *** **** ******** *** channel ** ******* ******. **** *** however *** ** ** ***** **** a ******* **** **** **** ****** to ** ** **% *** **** as **** ** * **** **** out *** ***** *** **** ** that **** **** **** ** ** Genetec **** **** ** **.

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Undisclosed Manufacturer #1

In reply to Undisclosed Integrator #2

** **** **** **** ** **********, integrating *** *********** *** ****** *** the ********** ** ****** ********* * "box" **** ** *** **** ** additional ********?

***** **** ** *********** ***********, **** may *** ** *******, ** ****** like * ******** ******** ** * fairly ****** ********* **** ** *****.

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Undisclosed #3

In reply to Undisclosed Manufacturer #1

**** ******** ** ****** ******. **** manufacturers **** * ****** ** ****** integrators **** **** ****** *** ***** "direct" ***** *** * ***** **********. The ********** **** ******* *** **** typically **** ****** ** ******* ********/*****/********, not **** ******* ** ************ *******, that ** ** *** *** **** (or ************) ** ****** ***.

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Undisclosed Integrator #2

In reply to Undisclosed Manufacturer #1

******* ** ******** * **** ** certified *********** **** ** *** *************** and ** **** **** ************ *** RMA ** ******** ********* ******* ** hardware *** ********. ** ***** *** us *** *** ********** *** ************* don't **** ** ****.

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Undisclosed #4

** *** *** *** **** *** a ************* ***** ***** ****** *** speak **** ******** ********** *** ********* they **** *** **** **** *** sale. *** ***** **** *** ** is **** *** **** **** ******* and ******* *** *** ********** ******** work **** *** ******** ****** *** level */*/* ** ******/****/******** *** *** those **** ********* *** ********* ** the **********'* ********. **** ***** *** some ******* ** *** ******** ** compare *******, ******* ***** ******* ** not ******* ********** ***********, **********, ********** or *** ******** ** ************* **** the ******* *******, ****** ********, ***** and ********** ** *** *********** ***** technicians. ***** ** *****, *** ** not **** *** *** *** ******* with ***** *** **** *** ****.

******* **** ***** ***** ** ***, ASIS ** ***** *** *** ***** fed, *********** ***** **** ******* *** not ****** ********. **** *** *** include **** ***** ***, *******, *******, union *****, *** ******* *****, ********** and ***********/********** ********.

** *** *** ********* **** ***** also *** ** **** ****, *** out ***** *** **** ***** ***** directly. ** *** **** **** **** up ** ******* **** ******, *** pens *** ****, ******** ***** ** phones ******* * ***** ** ***** about ***** ********* ** ****** *** have ***** **** ** **** ****.

************* **** ****** ** ********** *** sale ** ***** *** ********, **** may ***** **** ******** *** **** all *** ******** ** ******* ******* the ************ **** ********* **. ******* vs. *******.

****, ** *** *** ** *** user **** ****** ** ***** ** all. ******, *''** **** **** **** off *** ** * ***'* ******** else ****. ****** *** ****** **** all *** ***** *** ***********, ***** are * *** ** ************* *********** willing ** ******.

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Undisclosed Integrator #2

* ** *** **** ** **** is ** ******** ** ** ** not. ******* ** * ****** ******** that * **** ** *** *** did * ****** *** ** ***** integrators. *** ******* **** ***** *** our ********** ** **** ** ** the ***** **** ** ******* **** it ***** ** ***************, *************, ***. The **** *** ***** ** *** businesses **** ***** **** **** **** people ****** ** ********** ** ** electrical **** *** ************ ** ***** network ********* ********* **** ** ***** time ** ****** *** ******* * device. **** ***** ***** **** *** us *** *** ********** *** *** most ****.

****, *** ****** ** ********** ** your *** ********* *** *** ********** that ** *** **** ***** ****** is ***** ** ******* ** **** industry ******, ************, *************, *** ******* of *** *** ******* ** ****** to ** ************* ** **** *****. There *** ************* ****** ** *** aspects ** *** ********, ******* *********** with ***** *** *****, *************, *** ANY ************* ***** ** ********* ** me *** ****** ** ** ****** that ***** ***** ** **** **** do.

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Undisclosed #4

In reply to Undisclosed Integrator #2

* **** ** ******* ******* *** board ** ********* **** ***** **** of *****, *********, **********. ** *** take ** ********, ***** ** ***** like *** ** **** ********* ******** they **** **** ** *** **** once **** ****** * *** **** classes, *********** **** *** ********** ** the ***** ** ********* ******* ** conjure ** * ***** *** * can ***** **** ** ****.

**** ****, ** *** *** ***** in **** ** *** ********* ****. Now ** **** **** ** ***** them *** ***** *** ********* ** round *** *****.

** ** *** ********, ** ** just *** *** **** ** ******. Enough ********* ** *** ******* ******* fruit.

** *** ** *** ********** *.********** of *** **** ***** ****** **** goes ****** ***** ******. ****, ** not **** ** ********, ** **** never ****. **** ****.

********** ** ******, *** *** ******** a **** *** *** *** **** way *** **** *** ***********, **'* not. ***** *******, **** ** *** you.

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John Honovich

IPVM

*** ** **** ********* ******** **** have **** ** *** **** **** they ****** * *** **** *******, participate **** *** ********** ** *** board ** ********* ******* ** ******* up * ***** *** * *** smash **** ** ****.

***** *** **** ***** *** ***** who **** **** **** *** ******* integrator ***** ******** **********. **** *** users ** *** *** *** ***** of ****** ******* ***** **** ********* specialists *** ***** ******** ******* *** those *********** *** ****** **** ******* / **********.

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Undisclosed Manufacturer #10

In reply to John Honovich

** * ************* ***** ***, * frequently **** ****** *** ***** (**** smaller ****) *** *** **** ******** about ** ******* **** *** ********* who **** **.

***? ******* **** *** ***** *** research *** ******* ** ******* ***** fit ***** *****. **** **** *** extensive ************* ** *** *******. **** watch *** ******. **** *** **** even ********** * ***** ******* ** the ******** *** ***** ** ***.

*** ********? **** *** **** **** different ******. **** *** **** ***** deeply ********* ** ******* ** *** a ********** ****. **** *** **** never **** *** ************* ** ******* the ******. **** *** *** **** even **** ** ** *******. ** be **** ***** *** **** *** are ******** ******* ** **** **** sell, *** ***** *** * *** (a **** ****** ..) ** ********* as ****.

* ** *** ****** *** ******** is *****, * ** **** ****** the ***-**** ***** *** **** ***** focus ** ** ******* **** **** resellers. ** *** ******** *** ***** level ** *** *** ****, *** assume *** ********* ** *** ********.

******: **** ******* *** **** ***** to *** *** **********:** *** ******** *** ***** ***** Of *** *** ****, *** ****** The ********* ** *** ********.

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Undisclosed #4

In reply to John Honovich

****, **** *** ****** ********. *****.

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Undisclosed Integrator #2

* **** ** ******* ******* *** board ** ********* **** ***** **** of *****, *********, **********.

****'* ****. * *** **** ******* to **** *** ** *** **********, this *****, ** ****** ****. * have ******* ***** *** **** * years ** ** ****** ****** ******* on *** ***** ************ ******** ********* direct ********* *** *********** ** *******, analytic, *** *** *********. **** *** included ****** ******* *** ********* ** devices *** ******** ************ *** ******** types ********* **** *** ***********. *** difference ******* *** *** * ** that * ** ********* ****** ** my ********* ** **** ** ********** and ********** **** * ** *** know *** * **** **** *** when ***** **** * ******** **** I ** *** ****.

* *** *** **** **** ***** attitude *** ********* *** *** *** user ** *** ** *** ***** the ******* ****** *******, ***** **** integrators *** ***** ******* ** *** industry, ********** ******* ** ******* **** integrators. ***** *** **** **** ** a ***** *** *** * ***** love ** ******** ******* **** **** however **** **** ** ** ***** regional *****. ** ***** ** **** you **** *** * ******** ********** probably ** ** ********** ******* **** and *** ***** **** ********** **** us ****** ** *** **** **** that *** **** ** ***** ** spending ******** ** ******* ***** **** on ******** ******** *** *******.

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Undisclosed #4

In reply to Undisclosed Integrator #2

*** *** ** ** ******* ** the ********** ********** *** *** *** experience ****** ****** *****.

* ******* **** ********** ** *** security *****. **** ******** ** **** on *** *** **** *** *** potential ****** ** *********, ****** *** participate ** * ***** ******** ********.

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Undisclosed End User #9

"****, ** *** *** ** *** user **** ****** ** ***** ** all. ******, *''** **** **** **** off *** ** * ***'* ******** else ****. ****** *** ****** **** all *** ***** *** ***********, ***** are * *** ** ************* *********** willing ** ******."

**#* *** **** *** ** ****** arrogant **** ** ******* *** ****** however **** ** **** ** *******. I ***** *** **** ** ***** end ***** ***'* **** ***** ***** their **** *** *** ********** **** support, **** *** **** **** *** type ** *** ***** *** ***** and ********.

**** * **** **** *** *** boy ***** **** **** ** ** play **, ***** ******* **** ****+ endpoint *********/******* *******. *********** *** ******* Providers *** ********
********* ** **** *****. *** ******** have ** **** ***** ****** **** Regulatory **********, ********** **** ******** & Policy, ********** ****** **** ***** **********, End ** **** ******* *********, ********** Certifications *** *** *******, ****** ******* Agreements **** *************-********* *** ***** **************/*********** and *** **** **** ** *** on.

** ******* **** ***** *** ***** to *** *-***** *** ****** ** go ****** ***** **** **, *** would *** **** *** * **** at *** ***** ** *** *** chance *** *** ***** ********* ***** just **** ** ** **** *** the **** ***** *** ***** *******.

** ******* ****** ** ****** **'* the *** ** ******** ** *** and *** *** **** **** *** go ****** *** *** **** *** it's **** ** *** ** **** the ***** ** *** *********** ** the ******** *** *** **** ** the **** ** ******** ***** **** so **** ***** *** *********** **** the ******** *** ********.

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Undisclosed #4

In reply to Undisclosed End User #9

**** ******* ** * ******** ****** with ****** ********. * ********** **** much. ***** **** *** **** ** personal ** ***(*****). * ** **** you *** ****** *** ***** ** your *****.

** * *** ** ******** ** my **** ************* ***** * ****** with *** *****? * *** **** 30+ ***** ** ******** ******* *** I ***** ** *****.

* **** *** *** **** ** luck, ***** ** ******* ***** ** your *******.

** *** *** **** ****...** ******** is ** ********.

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Chris Chambers

* ***** ***** *** * *** things.

*. ** ******* *********, **'* ***** the **** **** ***** ********* **** some ** ***** *******. **** ** not ** ****** ** *** ** any ***.

*. **** ** * ******* ** working **** ** **********, * ***** expect **** *** ********** ***** ****** some ***** ** ********* **** *** medium ** ***** *******, **** **** internally *** ******* ******** *** ***** being ******** ** *** **********.

*. ** ******* ******* ** ** it **********, **** ******** ****** ***** be ** ******** ****. ** ***** you **** ********* *******, ******* **** you ****** ** ***** ** ****** reinforcing *** ***** **** *** *** provide ** **** ****** ***** ****. From *** *******, *** ******* **** no **** **** ***** ** ********* or ***** *** ******** ****** ***. If **'* ******** *** **** *****, DIY *** *****'* **** *** *******, and **** **** ********* ***'** **** made *** ********* *** ****.

*** **** **** ** ** ****** work ** **** *** ***********, ******* internal ** ********.

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Undisclosed #4

In reply to Chris Chambers

****** *****. ******* ** **** *,*,* I ** ******* * **** ****.

******** **** ******* ***** ***** *** bell *** ***** ***** ******* ******* managers *** ****** *********. * **** to ******** ****** ** ******* ****** methodologies ***** * *** ** **** handed ** ** ** *** **** easily ********** ******* ******.

******* ******* *** *** **** *******.

****** *** **** *****.

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Undisclosed #4

**** **/** - *.

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Ed Vergara

*** ... ****'* ***** **** ********.

*** *** ****'* ******* ********* *** sufficient ********* ** ** **** **** need ** ** **** ***** ******** system ** * ***'* *** ******** wrong **** ****. **'* **** *** reality ** *** ********.

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Undisclosed #4

In reply to Ed Vergara

** ** *** ** ** * real ***** ****, *** ** ** mean ******** ***...

*********** *** **** * ******** *** move **.

**** ** *** ******** (******** ********) is *** *** **** *** ***. What ** *** *** ***** ** his ****. **** ** *** **** take *** ****, ******* ***** ******* all *** **** ******** ********. ****** the ****** ** ****** *** ****** SECURITY ********** ** **** ***, ****, Arrogant, ****....***. **** *** *******, ***** old ****....**** **** ******* ********** *** from ** ********** **********(******** **** ********** is ***** ** ******* **********, *****, growth *** *** **** *********).

* ** ****** * **** ** un-needed *****, *******...*** **** *** *** will **** **** *** ******* **** more...Yes ** **** ** *** **** comments.

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Undisclosed Distributor #5

**** *** **** ******* *** ****** out **** ***** ******** ***** *******, I **** **** **** **** ** a *** *****, **** * ********* vertical.

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Undisclosed Integrator #6

****** **** ******** *** ******'*

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Clint Hays

In reply to Undisclosed Integrator #6

**** ****** *** ** ********** ******!

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Undisclosed Manufacturer #8

In reply to Undisclosed Integrator #6

***'* *** ********* ***** ***. ******'* is ***** ******** *** **** ***** that **** ******** ** ******* ** a **** ****.

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Undisclosed Manufacturer #7

Full ********** - * ********* * ****** ***** ********* ********!

On ** ******* ****, * ***** **** * *-** ************ **** **** ** ********* *** **** ** **** **** *** “** ******* ** ***** *** *******” **** ****** ** ***** **** ********** ** *,*** (******.) *******. ***** ****** *** ******* *** *** ******* **** ***** *** / *** ********* *** ******** ******.

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(7)

Steven Ballard