IPVMU Certified | 01/02/14 11:42pm
The majority of camera systems I have been involved with were centrally interested in surveilling employees versus external threats.
Common types of requests: The break rooms get a camera, the smoking shed gets a camera, there is a mandatory office 'open door' policy so the hallway camera can see whose office lights are on, etc.
There is always a manager who wants to see what the cadre is doing at any time.
Hi. Here are some more scenarios I can see to prevent losses/improve business processes, using Video Surveillance:
(a) “Why is this product selling well in New York but not in San Francisco”?
(b) “What do our customers feel about our new promotional schemes across our stores”?
(c) “We are seeing lots of footfalls at our Madison Avenue store, but sales aren’t going up”?
(d) “Is our display area clean? Do we have sufficient stocks on the shelves at all times. Oh look! that expensive bag’s missing, but I can’t remember it being billed”?
(e) “Why are there such long queues? Our customers are looking so agitated”.
(f) “Look the teller is missing at the cash counter”.
(g) “Oh look! The guard is taking a nap.”
(h) “Gosh. That fellow is smoking in the ICU (or worse, if it’s a petroleum plant, or oil tanker).”
(i) “Where is the harness? We don’t want to be sued.”
(j) “Were our stores all closed and opened as per SOPs”?
(k) “Were all the cameras working throughout the day”?
(l) “It’s likely that there is some collusion with our staff at the POS. We’re losing money due to pilferage and returns”
(m) “Why have these bunch of people gathered here? Is something being planned?”
(n) “This car has been here four times each day for the last 3 days. Is this a recce of some sort”?
(o) “Got you! You’re not supposed to be copying. This is an examination bro.”
(p) “Look at that. Those kids are not wearing seat belts. There is so much commotion in the school bus”.
(q) “That guest is smoking on a non-smoking floor of our hotel”.
(r) “That cleaner has left behind such a wet floor in the lobby. If someone slips, we are in big trouble”.
Unfortunately, customers do not make good use of video data that can help them take so many business decisions; and, really, it's not their fault. It's not very easy to review footage efficiently and rapidly.