Management Server/Master Server Capacity??

Hi,

We are using Nextiva master server/management server and it is having issue with 450 camears. But Verint is claiming that it will work for 2000 cameras. the issue is basically the cleint takes a lot of time to pull live/recorded video and even it hangs sometimes. When asked Verint is telling that it is a resource crunch on the master hardware but the load on that is not going more than 20%. Please let me know if you are aware of any such issue. the DB is SQL enterprise and the platform is Marathon/citrix on VM.

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