IPVMU Certified | 02/26/15 05:32pm
I have a very serious issue with our Mace DVR system. The DVR's are scheduled to reboot everyday at 12 noon. On the 24th they rebooted at 2357hrs. They did not come back online until 1203hrs. When they came back online they re-configured the time to P.M. and changed the date to the 25th instead of 12A.M. Then at 12 noon they rebooted as scheduled. Since the DVR's were set to 12AM they also changed the date to 26th. The problem is some very critical footage is needed that happened at 2315 on the 25th. The Mace VMS for that time shows footage 1115 on the 25th. The problem was caught by the tech and the time and date was sync on what the DVR thinks is 2100 on the 26th. If a review is conducted the correct footage can not be located. The dvr's are now recording correctly with the proper date & time. But I must have this footage. My question is that sine the times are overlapping where would the file be stored? Is there some type of dump file created for duplicate dated footage. The DVR's have 3 hard drives in them and they record in sequence HD1,HD2,HD3. When 3 is full it goes back to 1 and begins writting again. Perhaps there is some type of Windows file editor that I could use to extract the footage. Any help would be appreciated.