Subscriber Discussion

Live View Via Hik-Connect Not Working

UI
Undisclosed Integrator #1
May 02, 2017

Hi,

Has anyone been able to get remote viewing using hik-connect ?

The DVR is registered ok and domain setup.  iVMS4500 works fine.  But for some reason live view via a the browser doens't work ...keep getting the following (also upgraded to latest firmware).

 

 

support for our region has not responded.

UI
Undisclosed Integrator #2
May 02, 2017

You need to get off Google Chrome and use IE. 

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JH
Jay Hobdy
May 02, 2017
IPVMU Certified

Looks like you are using Chrome.

 

Chrome does not support plugs in

 

Try Internet Explorer

 

FYI I have never used HikVision but it seems like the screen is asking you to download the plug in, and I bet when you do that, nothing happens.

Avatar
Jon Dillabaugh
May 03, 2017
Pro Focus LLC

Firefox works as well as IE, if you want to go that route. Chrome dropped support for NPAPI in 2015.

UI
Undisclosed Integrator #2
May 03, 2017

I believe current versions of FireFox no longer support NPAPI. However the do have a legacy version that may still work.

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UI
Undisclosed Integrator #1
May 03, 2017

Yes,

Firefox doesn't work either.

...and gave and explanation as to why they stopped supporting most plugins except adobe flash

U
Undisclosed #4
May 03, 2017

You can still find and download Firefox Setup 52.0.1 esr

I think it's last ver with NPAPI support

UI
Undisclosed Integrator #1
May 03, 2017

Voila !!

Works like a charm in IE ...havent tried Firefox yet.

I feel foolish.

 

Thanks a bunch guys ! Really appreciate it.

UM
Undisclosed Manufacturer #3
May 03, 2017

Chrome should work too, just need to install and active"IE Tab" 

Avatar
Jon Dillabaugh
May 03, 2017
Pro Focus LLC

True, but that is kind of a hack. It essentially just opens IE in a Chrome tab. Chrome isn't really doing anything. Might as well just open IE or Firefox. 

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UD
Undisclosed Distributor #5
May 03, 2017

This brings back the question, what are manufacturers doing to modernize browser access to security devices?  All of the manufacturers have been affected by the shutting down of NPAPI plug-ins but none that I know of have offered any clue that they are updating anything, just "use IE".  NPAPI plug-ins were discontinued because they are a huge security risk and potentially allow full access of a PC to the plug-ins.  Chrome saw this and reacted to this breach back in 2015, but all anyone did was say "Oh well, scratch another browser off the list".

Why are we still using devices that have their web components developed a decade ago using ActiveX and have only had cross-browser ability developed since 2011 or so?  HTML5 has been gaining steam for a few years now, but I have not found a SINGLE "security" industry manufacturer that has shown any real development in it.  Sure, it's not going to be easy, every manufacturer puts their own twist on the way they encode their video or now are developing their own "special" H.265 variation, but we need this.  HTML5 offers full browser independence, OS independence and you can even utilize it with smartphone browsers, which means no more half-baked attempts at apps.

I've preached on this for a while, I'm sure many of you will recognize the tone of my pose, but it's very frustrating to see an industry that absolutely refused to update their products in the least because they are more concerned with dropping their prices so they can sell 5 more cameras.  I wish there was an alternative to the current offerings that would develop a solution with security (not only of the surveillance mission, but also the security of the device being used) as a their main goal.  I know it's a pipe dream and that nobody would pay the extremely higher prices necessary to have this developed, but let's face it, the stuff we have now is stagnant, sure they try to stuff more "features" on to the same old platform ("smart features", auto-tracking, etc that are at best hit-or-miss) instead of making the platform itself worthy of being developed on.  Maybe if this was done, it could generate a new tier of this industry that is truly professional and worthy of government contracts and large scope installations, but until someone decides to invest a large chunk of capital in this type of development, we'll continue to slog through the swamp with the leaky boat products they continue to give us.

I welcome any comments, retorts, suggestions, ideas or name calling if you need to, I just want to know if everyone else is thinking along similar lines or is it just "sell my 100 cameras today and worry about tomorrow's 100".

 

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