Subscriber Discussion

JCI /TYCO/ADT Magic A/I

LJ
Lee Jones
Aug 23, 2018
Support Services Group

JCI- Johnson Controls, has formed a new group that consolidated TYCO-IS, formerly part of ADT, and hit the market under its own name, JCI-Johnson Controls. And JCI seems to be consolidating all the old baggage too, including the nasty “false alarm problem”. Note, the new JCI is mostly commercial customers, no focus on residential.

A recent press release announced an A/I (artificial Intelligence) product developed by JCI that could solve (their claim) the massive, destructive, problem. It is a product that is sold to and installed at the consumer end. They are not naïve, not stupid, but why focus the product and sales effort on the remote monitored end-user customer, when we now know UPR- Unnecessary Police Response, starts and stops at the monitoring source, JCI.

Maybe JCI just diverting attention away from serious internal problems, legal and attrition liability, that was inherited? Maybe just CYA and plausible deniability? Maybe to suppress the related PR problem? Maybe as simple as a new market for new “technology control” product? Any thoughts?  

JH
John Honovich
Aug 23, 2018
IPVM

A recent press release announced 

Link to this? Please always cite your sources so others can review.

LJ
Lee Jones
Aug 23, 2018
Support Services Group

Sorry 'bout that….

Link to SIAC blog:

https://siacinc.wordpress.com/2018/08/20/machine-learning-algorithms-for-alarm-management/

 

Link to JCI brochure:

http://www.johnsoncontrols.com/-/media/jci/be/united-states/building-management/deb/fars/fars_brochure.pdf?la=en 

 

Avatar
Robert Baxter
Aug 27, 2018

I didn't see anything mentioning if it has been implemented, or estimates for improvement.

I would think the AI would need every event classified by a human both as to the presenting symptoms and checking with the customer what was the actual outcome. This is not a little overhead to monitoring stations wanting to squeeze seconds out of operators handling alarms.

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