Issues With Pelcos VX System

I work at a Health System and over 2 years ago we decided to go from PELCOs Endura to their VX. Our integrator and PELCO have not been able to get the system to work properly and have been working on it for 2 years now. PELCO keeps saying we need to do a bunch of network reconfiguration to make it work. Does anyone have any suggestions or knowledge on this or does anyone on here have the same issues with PELCOs VX.

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