IPVMU Certified | 11/14/13 10:07am
purposely sabatoging? i doubt it, that would be a bad business decision for any company regardless of industry...
These inoperative differences include dropping the connection when a PTZ device moves, lower quality (VGA or worse) live and recorded video and lack of initial recognition compared to their own devices.
seems to me the video quality issue would be a camera setting adjustment... lack of initial recognition - never encountered that to be a problem... i know you may not have the full camera (non avigilon) functionality available in the vms (such as motion detection) and may have to set that up in the camera itself...
Avigilon is NOT alone in having problems integrating with 3rd party cameras. This is common when VMS manufacturers also sell their own IP cameras. I have heard similar issues with Verint, DVTel, Indigovision users, etc.
It is a conflict of interest when VMS manufacturers have and want to focus on selling their own IP cameras. Not only that, getting full integration and keeping it up to date with third party cameras is hard. Both Genetec and Milestone (including OnSSI who uses Milestone device packs) spend a lot of time and effort doing that.
For instance, Avigilon focuses third party IP camera support via ONVIF, which is great compared to what was previously available, but far from perfect. As a counter example, notice how Exacq supports many cameras through ONVIF but spends additional engineering efforts optimizing / supplementing ONVIF integration. Exacq, unlike Avigilon, needs to make sure those cameras work because they don't make their own (well maybe that will change now with Tyco :).
Keep in mind that is only natural that mfrs hardware works better with the same mfrs software, and not necesarily due to nefarious reasons.
Innate yet innocent advantages include:
- Greater inhouse access to own hardware, both in variety and early availibility
- Larger install base of own hardware
- Direct access to engineers
- Software guys likely to test with their own cameras first because of familiarity
- Hardware guys use own software for ditto
My WAG would be normal for same on same to have 20% less headaches.
Fot some perspective imagine the opposite, shouldn't be hard; we have all seen it:
"I can't believe it!, this stuff is crap, they can't even get their own shit to work their own shit!"
Of course a company should fight against letting the disparity get too great, im just saying its hard not have some.
There is a real problem with Avigilon's 3rd party claims. It's certainly not 'sabotage' but they are grossly and knowingly misleading buyers.
Let's take a look at their marketing:
Saying they support any ONVIF camera including motion detection and PTZ is crazy, especially since it's only 1.0x versions which have significant known problems, especially with motion detection and PTZs (see ONVIF Detailed Technical Answers)
And here's more from Avigilon:
There's no gray area here. This claim is obviously and demonstrably false.
Equally troubling, we hear regularly that many Avigilon RSMs gloss over any concerns about integrating with 3rd party cameras in much the same way as the website misstates their support.
Who beside You cares about this ?
Thousands partners and their customers do not
Are u partner ?
Do YOU have problem to integrate certain camers ?
Support avail 7/24
Until last year, Avigilon kept updating their 3rd party camera integration page pretty regularly. I tried to get a Pelco Spectra HD to work on ACC before they had released their own PTZs. Now it seems like they haven't really updated any new cameras on the list. I think someone was having integration issues with the new ACTi "D" or "E" series cameras. The higher ups were hey we need to increase the sales so let’s focus even more our cameras and not worry about 3rd party cameras. ACC can't really been considered one of the big open VMSs like Exacq, Genetec, OnSSI or Milestone if ACC can only intergrade with 3 year old IP cameras. There's nothing wrong with that strategy but don't proclaim to the world you are a truly open VMS
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I don't believe from a business perspective that someone would purposely mislead buyers into thinking that the Avigilon would integrate seemelessly with third party cameras. After reading the Avigilon support specs it would appear to the contrary. It is very misleading and deceitful.