Subscriber Discussion

Intermittent Camera Loss - Looking For Troubleshooting Recommendations

UI
Undisclosed Integrator #1
•Jul 23, 2019

Gentec Security Center 5.7 SR5

AXIS cameras with updated firmware per GSC 5.7 SR5

******* ***** ****** ****

**** ****** ******* **** *** *** the ****** **** ** *** ****. When ** **** ** ***** * comm *****.

*** ************-****, *** ** ********* **'* *********

***** ***** *** ****** *** ** returns ** ******. * **** ** month(s) ** ** *** ******* ****** camera **** **** **** *** **** symptoms. 

*** ****** *** *********** ** * MDF *** ******** **** **** *** experiencing *** **** ******. ******** *** wiring ******** ** ********.

** ****. **** *** *********** ** not ** *****.   

????  

 

U
Undisclosed #2
•Jul 24, 2019

**** ***** ******* *** **** * static ** ******* ** ****?

** **** **** *** **** * static **, ******* **** **** *** have * ******* ******* *** (*** correct ***) *** **** *** ****** mask ******* **** *** ******** ** the ******* ****. *'* ******** **** you **** **** ****** ******* ********* on *** ********* ******, ** ******* that *** ********* ****** **** *** the ******* ******* ******* *** ****** mask ***.

** **** ****** ******* ****** *** the ***** ******* ******* *****, ** least ** ** *** ***** **** the ***** ******?

*** **** ***** ***** **** *********** comes ** **** **** ***** ** a ****** ****** ***** ** **** the ******* **** ***** ** **** if ********** ** *** ** ****,  that **** **** ****** ************ *******. I *** *** * ******** (******** somewhat ********, ********* ** *** ****** manufacturer) ***** *** **** ***** **** expires *** *** ****** ********* ****** traffic, *** **** *** ****** ****** and ***** ** **** **** ** again,  ** ****** *** ***** **** and ******* *** **********. *****, ********, but *'** **** ******* ******** ** the ****.

 

UI
Undisclosed Integrator #1
•Jul 29, 2019
In reply to Undisclosed #2

*** ******* *** *** ** ******. Device ******* **** *** *** ****. But *** ******* ** ** ***** pinging. 

UM
Undisclosed Manufacturer #3
•Jul 24, 2019

*** * ***** ****** ** *** if ** ***** *** **** ****** for *** ***** *** ** ******. I *** ** *********** *** ***** and *** ** ** **** ** easier ** **** *** ********** *** vertical **** *** **** **** **** its ** ****** **** ****. ******'* figure *** *** *** ****** ***** occasionally ****... 😊 

*** *** **** *** ********* *** switch ** **** ** ***'* ***** well. 

(1)
Avatar
Lynn Harold
•Jul 24, 2019

* **** *** **********, ******** **** multiple ****** *************, ***** *** ******* database ***** ****** *******. **** ***** be ********** **** ** *** ************ camera *** ***** ** * *********** with *** *** **** **** ** a ******* ****** ***** **** **** a *** *** *******, ********** ** the ******* ****** *** **** ******** from * ******** *******. ** **** SQL ****** *** ******, *** *** remove *** ****** **** *******, ***** the ******** (*****, **'* * ******* thing ** **), ******* *** ********* Server *** ******* *** *** ****** service, ******** * **** **** ** also ******* *** ******** **** ********** the ****** ** ********.  **** **-*** the ******.  ** *** ******* ***** persists, ****** ***** ***** *** ****** re-adding *** ******, ** ******* *** SQL ****** *** ****** *** *** camera's *** ** **** **** **'* truly ******.  **** ** *** *** Omnicast ****, *** ****** **** **** stored ** *** ******* ******** *** this ********* *** *******.  

(2)
UM
Undisclosed Manufacturer #3
•Jul 24, 2019

***** *** *** *** ********, *** I ****** ** **** *** ******* now **** * ** **** ** my **.  ***** ******** ****** ***** the ********, * ***** **** ******.. I *** **** **** ***, *** in * ******* *** ******* ** in ***** **** *** ** *** been ***** **** *****.

 

 

(4)
UM
Undisclosed Manufacturer #4
•Jul 29, 2019
In reply to Undisclosed Manufacturer #3

**** ** ** ******* ** *** I***** *** **** **%-**% ** ********** are '*********.'  ****** **** **** *** *** more ****** **** **** ****** **.  

(3)
U
Undisclosed #5
•Aug 03, 2019
IPVMU Certified
In reply to Undisclosed Manufacturer #3

***** ******** ****** ***** *** ********, I ***** **** ******...

****’* ****!

;)

Avatar
Geoffrey Leader
•Jul 24, 2019

**** *** **** *** *** ******* to *** ***** *** *********?

** **** **** * ******* ***** many *****.  ** ***** ** ***** something **** *** *** ***** *** certain **** ****** *********** **** **** other.  ** *** ** ***** *** switch ** **** ******** ***** *** network ** *** *** *****.  

** ************ * ***** *** ****** shutting *** *** ** *** ****** and *********** ** **** *** ********.   The ** ***** **** ****** *** PoE ** *** ** ***** ******* the ****** **** ** ** ******* out ***** **** **** ** ** not.  ** **** **** ******* ** the ** ***** **** * ****** for **** ** *** "**** ** weird ***** ********** **** *** ** fine *** ***'** ***** ** ** not ******* *** *****."

*** ***** ***** **** ** *******.  If *** **** ****** ** * GOOD ***** ****** ***** ** *** ask ** **** *** *****.  ** have *** **'* **** ** *** cable ** **** **** **** ****** and ************ ******** ***** ******* ** testing ** ***** ***** ****** **** did **** ** *** ****.  ** had **** *** * *** ****** and **** ******* ** ***** *** a **** ********** ** *** ** the *****.  ************ *** ** ***** great.  

NA
Nathan Arnold
•Jul 29, 2019

** ************ * ***** *** ****** shutting *** *** ** *** ****** and *********** ** **** *** ********. The ** ***** **** ****** *** PoE ** *** ** ***** ******* the ****** **** ** ** ******* out ***** **** **** ** ** not. 

****, ** **** ** ***** *** discovery ******** ** *** ******. **** prefers **** ****-***** ********* ** **** as ******* ** ***** *********.

TL
Tracy Layton
•Aug 03, 2019

**** ******* **** *** *** *********/** to ** ********* ***** ** ****, usually ******** *****. ***** ***** *** responsible *** *********** *** *** **** the ****** *** *** *** *** resistor **** *** ****** ***** *** before ******* ** ******* *** ** pin ** ** **** ****. ***** is * ******* ********* **** *** two ********** ****** *** ** **** regarding *** ******* ***** ** *** etc.... *** ********* ** ***** **** out *** * ***** ****** ** can ***** ****** ***** **** ** the **** **** ******** ** * second ****** ** **** ** ******, this *** ***** * ****** ********* or *********** ********* *** * ******* that **** ***** **** **** ** the ***** ** *** ************ *****, I ***** **** ** ** **** more *********** ** ** **** *** I'll *** *** **** **** ** I **** ********** ********.

(3)
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