Share your experiences.
This concern was first raised here - Axis: Skip The Traditional Dealers. Buy All Your Cameras From CDW and then further here: CDW: We Love You Axis But Here is Samsung for 50% Less.
"How many of us have been burned by end users picking our brains and then buying from CDW? I lost a Panasonic deal to CDW a couple of years ago with a local small town South Florida PD. I had what I thought was a great relationship with the chief doing negotiated work for years. On one occasion (and the last) the IT guy went around me and bought from CDW to save a few bucks. When he couldn't figure out how to spin up his ND400 he actually called me to ask for help. After bitching to the Panasonic rep I got the standard " we'll look into it" and " you need to register your jobs"."
How about you? Any experiences to share?