This comment was posted on the BCDVideo Company Profile and I wanted to feature it here because it raises an interesting point:
We constantly go back and forth with the concept of using BCD Video vs building our own Dell machines. I think this article does an excellent job explaining the value proposition of BCD Video. However, we always go back to this: If BCD Video fully optimizes the servers and workstations for us, how will our team of engineers and technicians really know where to start when troubleshooting? Or when explaining to IT about why certain hardware was selected over other hardware? Or when in a casino, why the client has to allow a BCD Video tech remote in (if permitted) or why a BCD Video tech is responding to the hardware issue?
We recently hired an experienced engineer who cannot build/quote a server on his own, or optimize it on his own from the ground up, because of his former company's dependence on BCD Video. His knowledge gap is extensive and, frankly, a bit unsettling - especially when he states "BCD Video has always done that for me". I always go back to the question: If we can't engineer it, build it, deploy it fully and independent of the manufacture then how good are we really?