Subscriber Discussion

I'm A Firm Believer In What I Call "Just Enough" Surveillance + Casino Example

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Carl Lindgren
Apr 15, 2018

I have to say I'm a firm believer in what I call "Just enough" surveillance. So while there may be applications where very high camera resolutions may be of use in a casino environment, I have yet to discover them.

For instance, take a table game. For poker-based games, Surveillance needs to be able to identify the value and suit of cards and the value and quantity of chips in a stack. That is pretty much it. We also need to be able to view video in either "real time" (typically defined at 15fps to 30fps, depending on the regulating authority). Other table games, like Blackjack, don't depend on card suits but everything else applies.

We found that 1k (720p) is "just enough" to see what we need, as depicted above, and that is what we used. I admit if we were starting over fresh, I would probably go to 2k (1080p), just because that seems to have become the de facto standard and because it would enhance the ability to quantify chip stacks.

There is no need or desire to go to higher resolutions for many reasons:

1. We would not see anything that we need to see any better.

2. It would waste precious storage space.

3. It could stress network, server or workstation capacities.

Regarding the second point, even though storage continues to get cheaper yearly, I believe we are reaching or are already beyond an effective safe limit for RAID-based storage. In our environment, digital evidence is so critical that our systems use RAID 6 with failover controller/transport redundancy. Rebuild time on our existing 3TB HDD-based storage is around 2-1/2 to 3 days. With 8TB drives, I would expect that time to more than double. A week is really way too long to run a system in degraded mode. There's too much chance of encountering another problem during the rebuild process and 8+TB drives are reaching an effective limit on read errors in RAID systems.

For example, many HDD manufacturers claim 1 unrecoverable error per 10^14. 10^14 is 100Tb or 12.5TB (plus or minus) so essentially, you would have about a 1 in 2 chance of encountering an unrecoverable read error each time a disk is overwritten on a 6TB disk. Granted, the loss of one bit from a video frame is rather negligible, but really any loss could become critical under the right (or rather wrong) circumstances. That could include with CRC-based authentication.

Cheers

NOTICE: This comment was moved from an existing discussion: 4K And 7K Cameras For Casinos?

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JH
John Honovich
Apr 15, 2018
IPVM

Carl, welcome back and good comment! I made it it's own topic so more people can see.

More broadly, we are seeing something somewhat similar. While 4MP has become popular and manufacturers are releasing better 5MP / 6MP (see Resolution Usage Statistics 2018 - Moving Up From 1080p and Next Gen 5MP / 6MP Camera Shootout (Axis vs Dahua vs Hanwha vs Hikvision)), the rate of increase in resolution has definitely declined. Even 4K is still fringe despite many 4K cameras have been available for more than 3 years. And very few manufacturers are even releasing more than 4K now.

Resolution will certainly continue to increase over time (e.g., as higher resolution cameras become less costly, bandwidth efficiency improves, etc.) but many applications are reaching 'good enough' with the resolutions already available today.

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Carl Lindgren
Apr 15, 2018

John,

We've actually taken the "Just enough" concept to its logical (and perhaps most controversial) conclusion. In 2013, based on our then-existing count of ~1,000 cameras, we specified that our new NVR/VMS system should have 960 analog encoder channels and 240 IP-camera capability. We purchased 100 720p cameras at the time and figured we would expand our IP megapixel count slowly, as the need arose. In fact, we are now at around 350 IP cameras and we still have nearly 650 analog cameras.

Why so slow? Budget is one reason. Suitable IP cameras aren't cheap; in part because we have specific requirements for number of usable streams, ability to handle casino-specific lighting challenges and type of camera/mounting requirements. 

We also decided to replace our PTZ cameras first, another very expensive goal. Our experiments with SD and 720p PTZs led us to choose mostly 1080p units. We found that the best modern PTZs have overcome most of the challenges analog and older IP PTZs had trouble with. Handling our lighting and providing a fast response to control inputs were among our primary goals. 

Another reason was our infrastructure. It is nearly 50/50 with an equal number of RG59 home runs and CAT5e 25-pair backbones terminated at each end in "66" punchdown blocks. Despite the addition of fiber from our Server Room to a number of IDF closets on our gaming floor, there remain challenges to edge networking our cameras. IDF closets were laid out to accommodate floor wiring with conduits going down to our IT Department in the basement and walker duct to the gaming floor. Pathways to ceiling-mounted cameras are often obstructed by things like HVAC ducting and fire blocks. The result is that we often have to resort to IP-over-coax or IP-over-single pair devices, which also add to the cost and complexity of deploying IP.

The other, and still the primary reason for our slow adoption of IP is the "Just enough" concept. We wonder why we would waste many hundreds of dollars covering a 10' by 10' room or a jackpot sign. Likewise, if an older analog camera dies, it's often vastly easier to just replace it with another analog camera and often, especially with older cameras, the new camera provides better image quality despite not being megapixel.

So despite IP camera purchases consuming a much larger share of our budget than analog, we are still buying analog in appreciable quantities and have no plans to stop until, and unless, we are given no other choice.

Cheers

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UI
Undisclosed Integrator #1
Apr 16, 2018

I'm not a decision maker at our casinos, just the installer, but we've gone as far as 1080p just about everywhere in the casino, even back of house. There's talk of maybe going to some high res 360's in the future, to eliminate PTZ's all together, but otherwise you're pretty spot on. Table games we get longer lens and dial things in pretty tight for the overhead, 1080 is great. Not really going to gain much benefits going any higher. Would require even more storage. We only need to keep 7 days, but we aimt for 30 to help investigations a little more.

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Carl Lindgren
Apr 17, 2018

Undisclosed,

We have no plans to eliminate PTZs. In our opinion, they're just too valuable. I've had similar discussions here in the past and at one time JH and I even discussed what it would take to eliminate PTZs entirely.  The conclusion was, I believe, that it would require multi-gigapixel cameras to totally eliminate PTZs, when they are used in the ways we do.

While it is an admirable goal to replace mechanical devices with purely electronic; Arthur C. Clarke himself said "The ideal machine would have no moving parts." (paraphrased), in practice, PTZs just offer too many advantages over fixed cameras. At least for us. 

We don't use PTZs as a primary camera except in very limited, temporary, cases. As a primary camera, we do use them to temporarily substitute for a failed fixed camera. We also occasionally use them as the primary for temporary promotions set up around the casino. 

But the primary application has always been as an adjunct to our fixed cameras. That is, at least in part, what allows us to deploy fixed cameras in the "Just enough" method. Basically, we cover every square inch of our floor with fixed camera overviews that always see what's going on with reasonable resolution. Then we use PTZs to zoom in on scenes like an incident or a jackpot or a person of interest or...  If we deploy 180/360-degree cameras in the future, they would basically replace many of our fixed camera overviews and PTZs would still be used to zoom in on the action. 

I would understand an argument that "Just enough" surveillance used as we do would only apply to applications that have both excellent situational awareness and where the cameras system is manned, as is required in Casino Surveillance. In our case, "excellent situational awareness" means we not only monitor the space ourselves, but we also have an excellent rapport with other casino departments, including Security, that don't hesitate to call us if they see something they feel we should be aware of.

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UI
Undisclosed Integrator #1
Apr 17, 2018

I honestly agree with the PTZ. We have some 360's in back of house, and they don't work really great. Replacing PTZ's with like a grid of 360's was a random thing my boss mentioned at some point. Whether or not it will ever happen remains to be seen. As it stands right now, there isn't really one on the market, that can do 30 FPS at a high enough resolution to make it worth while to replace even fixed overviews. Now I myself haven't looked, it could be there are some on the market, but they don't work with our VMS. Who knows, above my pay grade, haha.

Right now our PTZ's get used more or less the same as you. We have been trying to eliminate the number of them, through constructions and moving of slot machines we've found a few PTZ's that seem to always be in a fixed spot, no one moving them around, but they will always have a place. Like you say to zoom in on an incident, or following around a suspected what ever.

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Jon Dillabaugh
Apr 16, 2018
Pro Focus LLC

While you may be correct in some ways, one could argue the following;

1) Just enough resolution is relative to your desired area of coverage. It would be best to work with desired minimum PPF thresholds. This would possibly allow you to cover more areas with the same amount of cameras if using higher resolution cameras. I'm not in the position to say if that would be helpful or not in your specific case.

2) As advancements are made in smart codecs, we have seen but rates DROP considerably, even as we increase resolution. So when we went from 2MP to 4MP, and also gained the smart H.264, we actually saw savings in bandwidth and storage. While you can certainly get smart codecs on 1080p cameras as well, the small increase in bandwidth between resolutions when using smart codecs is minimal IMO. Smart codecs on H.265 are taking these savings to an even lower level. My point is, your older 1080p cameras may not have H.264+/H.265+ codecs available, so upgrading to a 4MP/5MP/6MP/8MP camera might actually SAVE you bandwidth and storage, assuming your DVR/NVR/VMS is compatible.

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UI
Undisclosed Integrator #1
Apr 17, 2018

I can't speak for Carl, but the Casino's I work with covering more with less is nice in some areas, but in others we kind of need to focus on specific areas. Like table games. We don't really want to see two tables at once. We want one, well actually two cameras per table. One general overview of the patrons of the table, and then the overhead view of the cards and the chips. Putting a 4k camera above a single blackjack table, really isn't going to gain you a whole lot. Just going to increase costs on the camera. 1080p is more than enough.

I believe with some of our tables it wouldn't even be possible to cover two tables via the overhead shot. The angles would be poor.

I do get what you are saying, but things are just a bit different in casino's, or so I think. It's been an adjustment for me, as I just did regular surveillance for like office buildings and such before, where you were trying to cover as much of an area as possible, while maintaining good clarity and PPF. Heck most customer didn't even really care about PPF, just wanted to cover as much area with one camera as possible. But at the casino's I work at now it's different.  

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Jon Dillabaugh
Apr 17, 2018
Pro Focus LLC

While I understand your thinking, I wasn't suggesting that you cover two tables with one camera. I meant that you simply could cover the table detail AND the adjacent areas with one camera and still maintain your PPF needed for regulations. It could reduce your overall camera counts if the single perspective was sufficient.

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Carl Lindgren
Apr 17, 2018

Jon,

Typically, casinos don't concern themselves with PPF. Mostly, we go by the need to see certain things. For instance, on table games, we need to see the value and suite of cards and the bet. Often using the same camera to see the chip rack and the dealer's hands. In addition, and usually with additional camera(s), the faces of the players.  In our case, we cover each table with one fixed camera located over the player opposite the dealer. We also deploy PTZs on each pit so that each PTZ can be used to zoom in on the closest tables and also be aimed to view the faces of the players seated at the opposite tables in the pit.

I've never known a casino to measure these requirements in terms of PPF or any other such metric - the sole criteria are the requirements of the gaming authority, as expressed in regulations that use verbiage like "sufficient clarity" and "identify" and practical experience. 

Often, needs or desires change over time. For instance, as we deploy HD cameras in one application, our users will ask for HD cameras in another.

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