I started my IT support business in 86, and in the late 90’s we began selling and supporting 2 vertical markets built on our IP expertise. VoIP phone systems and IP based Camera systems. In both markets, we had good and bad experiences with technology and vendors, and occasionally wrote a few checks to fix issues that we wouldn’t accept on behalf of our clients. We later exited the VoIP business, but continued in the surveillance business.
Almost 10 years later, and after selling and supporting a few different VMS / camera platforms, I felt we had become,” a jack of all trades and a master of none.” So when we were introduced to a cutting edge upstart in 2009, I decided we would go full steam ahead with this as our only platform.
In the beginning the company sold perpetual camera licenses for their proprietary cameras, with three feature sets; good, better, and best at approximately $100, $200, and $300 respectively per channel. The company offered their software preinstalled on a major brand computer system, as well as a single file installer that anyone could install on a Windows PC of their choice.
During the first few years, the company enjoyed a small segment monopoly, but in response to market pressures, they added support for a long list of 3rd party cameras, and began developing their own open platform cameras.
Throughout those early years and continues to today, regardless of our ongoing business relationship with a client, these customers have had access to 24 x 7 support direct from the vendor regardless of having bought a single camera channel or a hundred. A few years ago the company re-engineered the platform, and had you purchased your license(s) within the previous year, the upgrades were free, and for those previous to 2013, all licenses were upgraded for the price of a single channel.
The software has always been simple enough for my daughter to install and requires no knowledge of IP, databases, and its array of features for searching, indexing, marking are all contained within its video recording mechanisms. (Remote Installation support is available for anyone that calls)
The company continues to innovate with new cameras and adding new features to the platform that are available free from their website. The company and its manufacturing is based on North America, and recently began manufacturing its products in America, "Made in the USA."
In my opinion what you are asking for has been available for a very long time. As a business owner, I admit that we have overlooked the consumer / residential market, and perhaps it’s time to develop a business plan that leverages our expertise and a great company that has been Prosumer for many years.