Subscriber Discussion

How Many Employees For This Type Of Installation

PD
Paresh Desai
•Apr 01, 2019

I wanted to get an idea from professionals about how many employees typically are hired to manage and service an installation below.

A) 125 cameras going to 150 this year.  Six are on poles which required boom lift to service/clean/etc.

B) 85 access control doors

C) 7 physical buildings. About 22 acres. Each building fiber connected.  3 elevators.

D) 3 gates.  2 gates having LPR at entrance and exits.

E) 3 Windows servers + getting one more hopeful

F) Major VMS

Please let me know if I have left our any pertinent information. I'll share if possible.

 

Thanks in advance.

Paresh

MM
Michael Miller
•Apr 01, 2019

The important question... How fast do you need it all completed? 

(5)
Avatar
Clint Hays
•Apr 02, 2019
In reply to Michael Miller

You have to anwsea Michael's question first. One tech could do it easily if time is no factor. I've seen multiple end-users hire their own in-house guy from their former integrator and then they pretty much install everything.

(1)
PD
Paresh Desai
•Apr 01, 2019

Sorry if I wasn't clear.  It's an existing facility.  Trying to understand how many people would be needed to manage and run this type of installation.

Avatar
Brian Rhodes
•Apr 01, 2019
IPVMU Certified

Interesting.  Does this facility share any ownership/responsibility with a facilities IT group?  Or are all the updates to the servers/network part of the job?

 

PD
Paresh Desai
•Apr 01, 2019

Servers part of the job. Network handled by I.T.

(1)
JH
Jay Hobdy
•Apr 02, 2019
IPVMU Certified

I think from a service break/fix standpoint just one person. It also depends on how old the system is and how well the system was put in. My techs support way more than that per tech, across multiple sites.

Looking at our service tickets, I can clearly tell there is a direct relationship between quality of install and service calls.

 

How many users are running client software and have the  "client" disappear from their desktop?

Who is managing credentials?

Who pulls video and how often?

(1)
SD
Shannon Davis
•Apr 02, 2019
IPVMU Certified

Two people tops. That way if someone is on vacation the customer is covered. I would even venture to say that unless there have been major service issues in the past or there was bad installations done with the original installs, not saying there were, that one person shouldn't even need to be on this full time. I used to take care of a site similar to this and that customer was extremely needy, mind  you a great customer, and I maybe spent 15 hours a week at the site. Often times I spent more time there doing additions to the system.

If this is a new customer to you then the technicians may spend more time in the beginning getting to know the system and make sure the system is running smoothly. If you preform PM's on the site, say quarterly, that is maybe a week max every quarter. 

The only time I see two people at once on the site is a bucket truck call, adding equipment to the system or some lightning related damage during storm season.

This type of account is usually a really good account to service and to keep the customer really happy and to get to know them really well. 

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