Subscriber Discussion

How Do You Figure A 12 Month Warranty?

JE
Jim Elder
Nov 04, 2014
IPVMU Certified

I have a simple question: how do you compute the cost of a warranty on a large system (say $1M) ? Lets say the warranty is for emergency service during normal business hours for products you sold and installed. Do you use a percentage of the total job? If so, how much?

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Jon Dillabaugh
Nov 04, 2014
Pro Focus LLC

10% of project total.

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Ethan Ace
Nov 04, 2014

10% is a pretty fair estimate. We talk about this in our Service / Maintenance Contracts Guide. 8-12% is average.

However, keep in mind that in year one, most products are under warranty, so material replacement costs should be low. You will still need labor to replace failed equipment, though the manufacturer will be replacing it under warranty. Because of this, knocking a couple % off of the first year isn't unusual.

JE
Jim Elder
Nov 04, 2014
IPVMU Certified

Thanks Ethan. Suppose we make the warranty a bit different:

Where would you put this percentage under the following circumstances:

  1. The service is now 24/7 with a 4 hour mandatory response time, but only for certain issues such as server down, loss of communications with the building, etc, or when the Security Director feels that a threat risk presents a clear and present danger to his constituancy.
  2. Or where a detailed preventative maintenance check is required at least yearly?
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