Appearances, Background, Past Projects, Past relationships, Reputation, and ongoing relationships with others .
Service Techs, Installers, How they treat thier customers ( Pay Attention to Detail s)
I have been on many projects were the clients talked about how unprofessional the other previous company was. ( dirty, Rude, disrespectfull, Cussing )
A Must : Neat, Clean, Courteous, Clean up afterthemselves, have respect for themselves and those around them.
I have been in many closets, attics, rooftops where the previous trade did such a bad job as to leave garbage, debries, excess tools, materials all over the place. Like the city Dump.
Very important to have good manors, habits, attitudes towards others while on the projects.
Not tied to the Zombie Phone or Pad , But Attentive towards those around you
I Remember Many Jobs where I was a mess and the project was a dissaster from start to finish, lost way too much money , employees not showing up, details missed in the process.
We just put on the happy face, smiled, completed the project and survived for another project.
That customer became a customer for life and lots of return business.
You remember the experiences of others and attitudes left behind as you go.
Happy People create Happy Customers, Clients for future business.