IPVMU Certified | 11/20/15 05:30pm
We are a Hikvision platinum dealer. I personally have been in the security industry for 40 years. I am not an easy push over nor do I lack experience in seeing a quality product or salesmanship. we are very proud to support the Hikvision machine so to speak. Hikvision has given us excellent technical support and excellent product training. I have never had an American company tech support rep call me back after hours to offer advice just because they realized a different approach after hours, Hikvision does just that. Hikvision makes quality equipment and sells it for a reasonable price. Yes the VMS software, todays version, is a bit bare bones but in reality out of every end user we have sold to not a one has ever had a compliant that it needs more feature. We have sold 2000+ IP cameras over the last year and have had less then (2) replaced.
I hope that most dealers do stay away from Hikvision for their own reasons, that way myself and every other Hikvision dealer can continue to make money hand over fist installing quality equipment and build a database of happy clients every day.
IPVMU Certified | 11/24/15 01:18pm
This industry has a very bad habit of living in a box. When you look at IT forums, who are the big names there in security cameras and VMS? Ubiquiti, D'Link, BlueIris, anything Linux and open source... Axis and Bosch are the only real credible companies promoting themselves there. Maybe experienced dealers know better, but influencing the decision makers is paramount.
Hikvision appears to be doing a decent job at marketing, and from my limited product testing experience they appear to have a decent product. However, the even the best marketing and greatest products will not be successful if the support is not there.
We regularly work with some competing integrators, all of whom have tried to price Hikvision products at our request for a couple of our smaller projects. Each integrator expressed frustration at not being able to obtain pricing in any kind of timely manner. One told me that they can't get price lists because they were told by their Hikvision contact that "prices change almost daily". One of the integrators has decided not to pursue any further dealings with Hikvision because of the inability to obtain timely pricing and at least one separate poor support experience in which they stated they were unable to get in touch with a live person at Hikvision's U.S. support group.
I think Hikvision has a good product offering, and for certain their pricing is beating many of their competitors. If they cannot deliver on the support (pre- and post-sale) for the products they are marketing, however, they will find themselves less than successful (in my opinion).
BTW, I'm posting undisclosed out of respect for the integrators I mentioned above. We're an end user with hundreds of cameras (several different brands), multiple NVRs, etc. I'm not a Hikvision competitor or "hater" trying to hid behind anonymity.
NOTICE: This comment has been moved to its own discussion: Integrators Can't Get Timely Pricing From Hikvision?