Subscriber Discussion

Hikvision Claims 60fps...Conspicuously Absent

UI
Undisclosed Integrator #1
Nov 10, 2018

I am trying to get 60fps on a DS-2DE4A204IW-DE with zero luck. ALL of Hik's marketing and specs claim this unit will do 60fps at 1080p and it simply does not exist as an option in the frame rate settings; max is 30.

I've tried playing with all of the other settings thinking it needs some specific set of parameters to be made available like a higher max bitrate but no. And as usual Hikvision's manuals are useless.

Anyone know what I'm doing wrong?

U
Undisclosed #2
Nov 10, 2018
IPVMU Certified

Goes without saying, but are you 100% sure you have the latest firmware?

UM
Undisclosed Manufacturer #3
Nov 10, 2018

Check if wdr is enabled.  If it is, disable it. Some cameras will lower the frame rate in half when wdr is enabled.. 

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UI
Undisclosed Integrator #4
Nov 11, 2018

Check if wdr is enabled. If it is, disable it. Some cameras will lower the frame rate in half when wdr is enabled...

Seconded this.  Most common culprit of low FPS.

U
Undisclosed #2
Nov 11, 2018
IPVMU Certified

Yes, it’s worth checking out.  On this camera though I’m not positive it has multi-image true WDR because of the manual description and the lack of a dB number:

 

UI
Undisclosed Integrator #1
Nov 11, 2018

Check if wdr is enabled. If it is, disable it. Some cameras will lower the frame rate in half when wdr is enabled..

I tried but the 60 fps option still did not become available in the settings. I'm beginning to suspect the unit isn't capable of 60 fps and this is just more Hik marketing lies.

UI
Undisclosed Integrator #1
Nov 11, 2018

Goes without saying, but are you 100% sure you have the latest firmware?

That was the first thing I tried, but even without the latest firmware the unit shoud still have that option in the settings if it's advertised to have it.

UI
Undisclosed Integrator #1
Nov 11, 2018

GAH! Figured it out. 60 fps is not supported with H.265+.

So now when I turn H.265+ off I get the 60 fps option. I enable it, go to Live View, then in less than ten seconds the camera goes dark and slowly back to life, BACK TO 30 FPS AND NO WDR. Go change it back to 60 fps, same thing happens.

I am so through with Hikvision's garbage. They make amazing hardware but they couldn't find their own ass with both hands and a roadmap when it comes to programming!!!

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DR
Dennis Ruban
Nov 23, 2018

I was about to write about h.265 or the plus algorithms. Same thing with their ANPR cameras: 60 fps, which is important for OCR, is available with h.264 only.

regarding your second issue, when the settings go back, that happens when you have h.265 and 30 fps configured in NVR for that channel. So, when you login to camera directly and change it, it stays for some period of time (you said about 10 sec) and then NVR overrides the camera settings with whatever you had before. Try  to change the video settings from NVR.

the only direct access you need is for advances image settings and PTZ/ANPR conf

(1)
UI
Undisclosed Integrator #1
Dec 18, 2019

Hello Dennis,

Didn't see this until now but thank you for the detailed explanation. I narrowed it down to the NVR (DS-7616NI-I2) being the main culprit after the H.264 settings were changed.

The camera would accept the change to 60 FPS but after ten or twenty seconds revert back again like before, until I changed it on the NVR web interface and IMMEDIATELY rebooted the NVR. After it rebooted the 60 FPS seemed to work for a couple of minutes until a motion event occurred, and BOOM the god damn thing went dark and came back at 30 FPS.

THEN, it went dark at least three or four times as the two units fought with each other going back and forth between 30 FPS and 60 FPS. Eventually it seems 60 FPS held, then again when motion was detected the fight began anew.

So apparently this problem this is motion triggered??

DR
Dennis Ruban
Dec 18, 2019

Try to update the FW, factory default the camera. Is it under warranty yet?

UI
Undisclosed Integrator #1
Dec 19, 2019

FW is current, so is the NVR. Might try a factory reset but also going to see if I can get Hikvision 2nd level support to speak to me. Their 1st line techs are completely clueless in most cases.

UM
Undisclosed Manufacturer #5
Nov 22, 2018

Just curious, what situation needs 60fps?

UE
Undisclosed End User #6
Nov 22, 2018

Could be useful in casino/gaming environments.

UM
Undisclosed Manufacturer #7
Nov 22, 2018

Out of curiosity what would/could you capture with 60fps that you could not capture with 30fps?

U
Undisclosed #2
Nov 22, 2018
IPVMU Certified

Maybe a buck or two

(1)
UE
Undisclosed End User #6
Nov 22, 2018

The person who mentioned a buck or two with a screenshot of an IPVM article may have mistakenly missed out on the part directly above it that stated:

 

"specialized applications such as casinos or process monitoring may find the added frames on target useful in monitoring minute movements not possible before."

 

Missing minute movements a few times over the course of a week, and hundreds to thousands of times over the course of a year, could indeed impact the bottom-line much more than a couple bucks, depending on the scale/denominations at play. 

 

But, this is just an example of why 60fps could be useful in a particular instance. I agree with the article overall, in that in nearly every other practical occasion one would use a camera, 30fps would more than suffice. 

 

 

 

 

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U
Undisclosed #2
Nov 23, 2018
IPVMU Certified

The person who mentioned a buck or two with a screenshot of an IPVM article may have mistakenly missed out on the part directly above it...

I think you need to have your sarcasmdar checked ;)

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UI
Undisclosed Integrator #4
Nov 23, 2018

More important question - does anyone actually use Hikvision in a casino?

U
Undisclosed #2
Nov 24, 2018
IPVMU Certified

Why not?

U
Undisclosed #2
Nov 24, 2018
IPVMU Certified

does anyone actually use Hikvision in a casino?

Considering that 4 out of the 5 biggest casinos in the world are in China, Hik might have a camera or two. *sarcasm*

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UE
Undisclosed End User #6
Nov 24, 2018

Thanks for the sarcasm tag this time. ;) 

 

UI
Undisclosed Integrator #1
Dec 18, 2019

Client preference to reduce motion blur on a PTZ.

JH
John Honovich
Dec 18, 2019
IPVM

to reduce motion blur

You don't need to increase frame rate to reduce blur, just force a faster shutter speed. Cameras tend to default to 1/30s or sometimes slower. If something is moving fast (a car or a PTZ panning), objects may blur because they may move during the fraction of the second that the camera is capturing the image. If you shorten the max shutter / exposure to 1/60s or 1/120s or /1250s, etc. this will reduce the blur even if the frame rate remains the same.

The tradeoff of this is that the image will become darker (how much darker depends on the light in the scene) but this technique is commonplace, e.g., for high-speed LPR to get sharp, non-blurred plates.

Net/net, try to adjust the shutter speed to reduce the blur, even with the same frame rate.

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UI
Undisclosed Integrator #1
Dec 19, 2019

Thanks John, will also try that.

U
Undisclosed #8
Dec 18, 2019

It's FACES per second

U
Undisclosed #2
Dec 19, 2019
IPVMU Certified

so you get more faces per second at a lower resolution?

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