Subscriber Discussion

Help - Techs Who Need Their Hand Held

UI
Undisclosed Integrator #1
•Jul 12, 2019

Frustrated, some techs can solve problems, tell them what's wrong, they go out, figure it out, solve it or quickly ask / recommend what we need to do.

Others, waste lots of time, don't follow up, wait for you to call them and then when you ask did you call tech support or did you ask anyone for help, they say no.

*** **** **** ** **, ******** helps *** **** ** ***** **** even ***** **** **** ********, **** just **** ****** ** ******* ****** done *** ***** **** **** ** out ***** *** ******** **** ** solve *** ** *********** ***** ********.

*****, *** **** **** ** **, any ******? 

U
Undisclosed #2
•Jul 12, 2019
IPVMU Certified

...*** ******?

**** ***** *****:

******, ***** **** ** ****, ***'* follow **, **** *** *** ** call **** *** **** **** *** ask *** *** **** **** ******* or *** *** *** ****** *** help, **** *** **.

**** ***** **** ******:

...**** ***** *** ***** ********, **** them ****'* *****, **** ** ***, figure ** ***, ***** **...

 

(7)
(1)
UI
Undisclosed Integrator #1
•Jul 12, 2019
In reply to Undisclosed #2

** *** **'* **** ** **** good ***** *** **'* **** ** know ****** *** **** ******* **** are ***** ** ** *** ** the *****?

(1)
UI
Undisclosed Integrator #3
•Jul 12, 2019
In reply to Undisclosed Integrator #1

**#* ** ***** *************.  ** **** a ******* ******** ****.  *** *** fix * **** ** ********* ** there ** * ****** ** ******* but ** ** **** **** ** fix ******** *** * **** ** caring.  **** ** *** **** ***** into ******** **** *** **** ****** the ******** **** ** **** ******* if **** *** ***** *** ********* to *** ** ** ***** ******* being **** ***** ** ****** ** point ** ******* **** ******.  *** can ***** * ****** **** ****** the ****** ** *** *** **** business ** ** * **** **********.  You ***'* ***** * "**** **********" to ***** *** ****** ** *** and **** ********. 

(7)
UI
Undisclosed Integrator #1
•Jul 15, 2019
In reply to Undisclosed Integrator #3

****, *** ****** *********** ***** ** some ***** **** ** ******** **** but ******* **** ****** *****. ****, it's **** ** ******* ****** ******* who **** *** **** *** **** do *** ** ** * **** has ********* *** **** ***** ** desire *** **** *** **** *** to ****** ******.

UI
Undisclosed Integrator #4
•Jul 12, 2019

***** **** ********* **** ****** *******.  

*** ******* ***** ****** *** ******* that ***** **** ** ***** ** decent ********* ** *** ******* **** and **** ** **** *** ** least *** ***** ****.

*** ******’* ** **** ** ***** techs?

***** **** ********* **** ********** *******.

********* ****** *** **** **** ******* techs, **** *** ***.  ****** *** least **** **** ** **** *** both ** *****.

*** **** **** **** *** **/*** is *****.

* **** *** ***** *** *** thing * *** *****.  ***** ********** don’t ****** **** **** ******* ** trouble ******** *****, *** ***** ******* techs ****’* ******* **** **********.  ***** are **********, ** ******.

 

(7)
(2)
U
Undisclosed #5
•Jul 12, 2019

**********, **** ***** *** ***** ********, tell **** ****'* *****, **** ** out, ****** ** ***, ***** ** or ******* *** / ********* **** we **** ** **.

******, ***** **** ** ****, ***'* follow **, **** *** *** ** call **** *** **** **** *** ask *** *** **** **** ******* or *** *** *** ****** *** help, **** *** **.

** ****** ** ** **** *** have **** ** *** ***** ******, but *** ***'* **** **** ** the ***** *****.  ** * **** wastes **** ** **** ***************, *****'* follow **:  *** **** ** ********* on **** *****.  ******* *** ** capable ** ******* ***** ********* *** isn't * ****-*******.  ** *** ***'* have **** '***** *********' **** *** them, ****'** *** ** *** ***** team.

(3)
Avatar
Daniel S-T
•Jul 12, 2019

* ***** **** ** *** ****** in **** ****** **** ******* ********** pretty ****. *'** ***** **** ** a ******** ***** * ******* ******, or ******, *** * ******* ** a ******* ** ******* ******* ** work **** **** ***'** ***. *'** been * **** *** ***...**** * guess **** ** ** ***** ****. In **** **** * **** **** met *** **** *** ** **** for ********** ******. ** *** * good ******, *** **** *** ** aptitude *** *** ***.

******** **** *** ******* *******. *** can ****** **** * *** *** them *********. **** **** ****** ** was ** ******** **** **** **** of *** *******, ** **** *****'* good ** ********* **********, *** **** over *******. ** *** ***** ******* they ***, *** **** ****** **** were ** **** ** **** *** follow ************.

**** ****** ****** *****, ** *** try *** **** **** ** ***** that *** ** ************ **** * single ******. ***** **** ** *** distracted **** ******* **** ******, ** the **** ***** *** ****. **** them ***** ** ***** **** *** be ********* *****.

**** ****** *** ****** ***** ** the ******** ** *****. **** **** pulling *****. ***** ****'* **** ***** at ****, *** ** ******* ***** work. **** **** **** ******.

* ***** ** ** *** **, obviously **** *****'* **** *** *** time. ***** *** ** *********** **** projects. **** * *** * **** time ******* *******, * *** ******* installers * ******* ** ***** ** my ****, ******* * **** **** I ******'* **** **** ***** ***** sets. ****** ***** *'* **** *** guy *** *** ***** ****, *** another *** *** ****** ****. 

*** **** **** ******* * *** as **** ** ******* **** **** you **** ** **** **, ****** I ******* ***** * ** *** (working *** ** ***-****). * *** three **** ***** **. *** **** great, *** ****'*. *** ****'* ****** like ******* **** ******, *** *** pretty **** ** *** *** ** I **** *** ** *******. *** other *** ***** ** ********* ***** instructions. ** ***** ** **** ***. He *** **** ***** *** ******* of ******** *** *******, *** ********** he *** *** ********, ** ****** to ** **** *** * ****** it ****. *** ***** *** **** of **** * ********. ** ***'** not ******* *** *** ******** *** who ***** **** ** **** **. I *** *** **** *** ** my **** *** *** ** ******, so * ***** *** **** *** guy ***'* ***** ** ********* ************. And *** *** **** **** ****** went ****** ****.

** *** **** ** *****, * guess, ** *** **** *********...* **** to ******* **** ******* ***** ** has ** *** * ******** *****. If *** ***'* **** ****** **** to ******* ******* ***;

"******, ***** **** ** ****, ***'* follow **, **** *** *** ** call **** *** **** **** *** ask *** *** **** **** ******* or *** *** *** ****** *** help, **** *** **."

**** ** ***** ** ******* ** what ****, *** *** **** ** look ** ****** *** ****** *** letting **** **. ***'** *****, **'* hard ** **** **** *****, *** is ** ********** ** **** **** bad ***** ****** ******* *** **** bodies? *** **** **** ** *** guy *** ***'* ****** **, ***'* phone **** *******, ***'* ***** *** himself? *** **** **** ** *** personally **** ** ***** ******* *********** from **** ***, ******* ***, ** finding **** *** ***. ** **** point *** *** ** **** **** over *** **** *** *** *** go.

*'* *** *** **** ** ****** who ***** ** *** ****** **** their ***, *** **** ****** *** just *** *** *** *** ******* jobs. ** ***'** ***** **** *** kinds ** *******, *** ******** *** talking's ** *** **** ***** ****'* improving...then ******* *** **** **** ***** improve. *** *** **** *** *** find ******* *** **** ****** ********** and ******** ******* *******.

****** **** *'** **** ******** **** everyone **** *** **** ** **** more *****, *** ***** *** ** thoughts.

(2)
(1)
UI
Undisclosed Integrator #6
•Jul 12, 2019

*'** **** ******* ** ******** **** type ** ******** ** **** ** our *********** ******* * ****** ****** my ***** *** ****** ****.  ******** I **** ***** ******* *********** ***** until *** *** ** *** *** and **** ******* **** *** **** when **** *** ***** ** ***** work ** ** ** *****.  ** has ****************** ***** **** ****** *** ***** in *** *******.  ** ********** *** been ** *** *** ****:

Image result for easy button

*** **** ** ********* * *** of *********** ***** *** **** ****** because *** *** * ***** *** easy ******.

** **** ****** ** ****** ** solve ** *** ********** *** *** issues *** *** **** *********** ** may ** **** ** *** ** ultimatum ** **** ** **** ***** them ** *** ******.

(1)
(3)
SD
Shannon Davis
•Jul 15, 2019
IPVMU Certified
In reply to Undisclosed Integrator #6

* ******* ***** *** **** ** service ******* **** ** ***** **** a ********** **** *** ***** *** need ** *** **** ********* ** the ***** ** **** ** **** they ***** ***** *** ******* *** come ** *** ****** ** *** problem ********** *** *** ** **** give **** *** ******. **** ****** a **** *** ****** *********** ***** time *** *** **** *** *** phone ******* *** *****'* ******** ***** them ********. 

(1)
UI
Undisclosed Integrator #7
•Jul 12, 2019

***** ******* ************ *** * **** load ** ***** ***** *** *** answers ** **** ** **** ********.

***** ** *** *********, *** *** people. *** ****** **** **** *** go, **** **** ** *** ***, some ***'*. ***'** ***** ******** ***** wondering ***, *** *** ** ****** it, ** **** ******** ***** *** people *** ***** ******** ***** *** processes.

**** **** *********** ******* **** *** ages ***. **** ** ***** **** up ***** *** * *** ********.  I **** *****'* **** **** ** know ** * **** **** * sandwich *****, *******, *****'* ** **** things *** *** ***** **** *** way ***** **** **** ****** ***** their *********, *** *** *******, ********* and ********** **** *** ** ******** consistency ****** **** *********.

** *** *** ** *** ***, security ************* ** **** *** **** food ** *** ******. ** ***** up ****** *** **** ********, *** in, *** ***. **'* *** **** type *****, ** *** **** ********, programmed **** *** **** ***. *******, access *******, *********, *****'* ******. *** doors ** **, *** ***** ************ ***'* change *** **** **** **** **** to ****. ** *** *** **** most ** **** ***** ****** *** basic ************, *** **** **** *** or *** *** ****** ** ***** about *** ***** ******* **** **** site ** ****, **** **** **** got * *** ******.

*** ***** ************ *** **** **** to ******** *** ****** ********** ***. Of ****** *** ***'* **** * process ** ********* *** **********, *** how **** ****** ***** **** **** be ** *** *** ****** **** half *** ***** *****, **** *** stupid *********, **** *** "****, ***** I ******"?

* ***** **** ***** ******* ** hair ***, ********** ** ** *** with ***** **** **** ****'* **** to ****, **** ******'* ****** **, needed ***** **** **** ***** **** of *** ***. ** **** ** I ******* ******* ******* ********* *** checklists ** ***** ** **** ** life *** *** ******! *** ********** and ********* **** **** * ********** I ***** **** **** *** ** them. **** ** ***** *** *** hires, **** ****** ****** ***'* **** it ** ****. ***** ******, *** checklists *** ********* **** ********** ** much ******. "****'* *** *******, *** didn't *** ****** **?" ** *** can't ****** * ******* ******* *******, then *** ***'* **** ****. **** easy ************ ** ****. **** ***** to *** *** ***** *** *** going ** **** ** *** ***** who ****'*. ********* *** ********** *** the ********** ** *******.

*** ***** * *** ********* ***** person * ***** *** * **** ass. ** **** ** * **** time ** *******, **** **** ***** then ***, **** **** ****'* **** all *** ***** ****. **** * started ** **** **** ****** ********, project  **** ****, **********, ***** *****, checklists, ******* ********* ***....*** ** * sudden ** **** ***** ******* ** succeed. 

** *** *****'* *** **** *** book " *** *-**** **********: *** Most ***********' ********** ***'* **** *** What ** ** ***** **", **** on ****** *** *** **. **'* an **** **** *** *'* ********* you'll *** **** ** ***** **** out ** **.

******: **** ******* *** **** ***** to *** *** **********:***** ******* ************ *** * **** Load ** ***** ***** *** *** Answers ** **** ** **** **** Problems

(2)
(3)
U
Undisclosed
•Jul 17, 2019

* *** ****.  ****** *** ***** network ******** *** *** ****** ** before **** *** *** ****.  *** pattern * *** ** **** ** the *** **** *** **** *** tech ** *** *** ***** *** hang *** ****** *** *** ***** yell ** **** ** **** ***** for ****.

***** ****** ** * **** **** world, * ***** ***'** *******.

** ******* ****** ** ** ****** the **** **** **** * **********.  It's ****** "*** **** ***** ** call *** *******."  ****** *** **** doesn't **** ***'** ****, *****'* **** you're ******, *****'* **** **** ******* manager **** ************* ***** *** (** they're * ****** ******* *******.)  *** ARE *** ***** ** *** ****** WE ****** *** ********* ****** **** FROM ***.  *** ** *** *** nobody ***** *** ** ** ******** to ****** ****** ******* **** ********** with *** ********.  ** *** **** information, *** ** **** **** ******* team.  ***,*** ****** *** ** ****** on *** ****.  ** ***'* ****** you ** ******* *** ** ** that ****** *** ** ********.  ****, for ***** ******, * ****** **** to *** ***** *** ***** ***** to *********** **** *** ******* **** standing ** ** **** **** **** a ********** ************.  ***** ** * VENDOR ****** ***** ******** ** *** TO ******* *** ********.  (** ***** there ****** **.  ****'* **** *** customer ******* **** **** *** *** this.)

*** **** **** **** *** **** to **** **-*** *** ******** ** telling **** *** ******* ********** *** to ***** ******* *********** ****** *** DHCP ***** ** ********...

New discussion

Ask questions and get answers to your physical security questions from IPVM team members and fellow subscribers.

Newest discussions