For our company and clients , that problem is the 4 hour or 1 day time changer that cost too much.
When I am at a facility that took me 4-6 hours to get to. Or had to clear in to work.
I came in from out of town and no support team . I dont have the luxury of the system not working. or the site that is in the middle of no where and no communications or cell phones, or towers with in range. or have to drive an hour to find communication s .
I would be the technician who Threw the computer in the trash. or immediately wanted to change it out.
Usually i have 2-3 different computers with me at all times, and phones. and just about anything simi related to my job i can get into the truck.
Truck Packed to the max. and not a happy camper when I have to travel 2 or more hours to find state of the art adapters that work. (office supply, staples, frys, etc
I have been in that situation many times and learned well from the past .
Always a Boy Scout, Always Prepared
I have 2-3 , even more cables, adapters, terminals, blocks etc of all kinds just because of the MS , need a ms tech to fix it situation.
MS is not always accessible and usually after your at that pt. YOUR not a happy camper .
Compatibility and Backward Compatibility that's what counts.
I have talked to many site technicians who come out , don't have a clue, figure out what they need, have to return , don't solve the problem, come out again.
Thier usually the ones who loose thier standing with the customer. NOT Happy
That's extreme overhead.
Solutions, the 1st time around