Has An Axis RSM Ever Brought In a Competitor Integrator Into One Of Your Customers?

This happened to us for the first time at a customer where we sold a few niche competitive products vs an overpriced/underperforming M Series models, and the RMS must have stopped in and noticed. This site has roughly 200 total cameras, with over 190 of them being Axis. We are an Axis Gold Level dealer.

I feel like this is sour grapes and pretty unprofessional of the RSM, whom we have steered a lot of business towards.

I have a pretty good idea how to address it; I just wanted to reach out here and see if anyone else had this experience (and what they did in response).

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******* **** *'** ***** ** *** * ***** **** *** of ** ****** *****! *****'* ***** *** **** *****'* *********! I **** *** *** ** *** ***** ***'* *** *** learn **** **** *** *** *** ** *** ******** *************.

* ** ******* ** ** *** ** ***** ** ******** one ** **** ********* ** *** ***** ***** ******* ***!!! The **** **** * ***** **** ***** ** *** **** without ** ******* *** **** ** *** ******** ** *** end ****... **** *** **** ** *** ******** ******* *** should ** *** ****** *** *** **** ** *** ******** him ** *** ******** ****.

**** **** *** ********, ** *** **** * *** **** each ******* ************* *** **** ****? ** ***, *** ** you **** *** *** ***** ***/***? **** *** *** ********** of **** *****?

**** ** *** ****** ******** ******, **** *** ****** ***** people **** ** ***** ******** **********. **** **** ** ***** is ***** ** ****** **** *** ****.

***** ****, **** **** **** ** **** ***** *** ****** - *** ******** *** ********* ***. *** ***** ** **** to *** ** ********** ***** ** **** **** ** *** other *******, **** *** ******* ******. ** ****** ****** ***** back ** *************.

**** **** ** *** **** ** **** ***** *** ******, I **** **** ** *** ********* ************* **** ******* ***** that ** **% **** *** *** ****, **** ***** *** do? ***.

******** ****** **** *** ** *** *****, ***** ********* *** customer, *** ******** ** *** *** **** **** ** ****** you, ** ****** *** *** *** ** *** ******** *****.

***** *** ******* **** *** **** *** “**** ********”? * really *** ******** ** **** *********, **** **** *** **** cameras… *** *** **** *** ** **** ********?

*** **** *** ******** (***-****) ******** **** ** ******** *** cameras? ********* *** ****. ** *** ***-**** ** *** ******** of *** ******** ******, *** *** ******** ****** ** *** customer ** ****. ******** *** *** ****, ** ** **** my ******** **** **** *** ********** ********.

* ******* *** *** ****** * *********** **-******* *** ****** and ****, *** **** *****'* ****** ****** ******** **** ****** to *** ***-****.

** * ************ **** **** *** ******* ** **** ****** (Integrator) ********* ***** ****** *****, ********* *** ******* *** *** looking ***? *** **** ** ******** *** *** ****? *** does ** ******** *** ****** (**********)? **** **** ** ************ are **** ********* *** ****** (**********) *** *** **** ** have?

* ***** ******* ******* *** *** **** **** *** **** an ********* **** **** ******** **** *** *** ***** ********.

** * **** *** ********* ******* ******** * ** *** a ******** ** ********** *** ****** *** ******(*) * ****** them ****.

** * **** *** ********* ******* ******** * ** *** a ******** ** ********** *** ****** *** ******(*) * ****** them ****.

** ** ***** *** ******** *** *** * ****** ******, you ***** **** ******** ****** **** *** ****** **** **** them ** ***? **, ** *** ****** **** *** ** business, ** ******* ** ****** ***** ******** **** *** ***** consider ******** ***, **** ** ***** ***** ** *** ****** resolved?

*** ******** ***, *** ***** *** ****** **** **** *** a ***** ** *** **** *** *** ****** ** ** a **** **** ** **** ***** ****, ****** **** ******* something ****. *** ********** ** ******* ** ******* **** * manufacturer ** **** **** *** **** ****.

** *** ***** ****, ** ****** **** ****** *** *** asked *** **** *** **, ****** **** ******** ******* **** in.

** ****** ** *** ***** ************* ********, *'* **** ** hear *** **** **** *** **** *******.

"*** ********** ** ******* ** ******* **** * ************ ** that **** *** **** ****."

*** *** ** *** ******* **** **** ****, *** ** that ******* ****?

** ** ** *** ***** ***** * *********** *** **** "We **** ** **** *******" *** *** ************ **** ** through * ********* **********, ****** **** *** *** *** ********* the ***** ***. *** *** ****** **** ***** ** ** too, ***** *** **** *****, *** *********** ****** *****'* ******* the **********.

* ****** **** **** "**" *** ****** ****. * ** not ***** ** ** ** ****** **** ** *** ****** forward, ****'* *** * ****** **** *******.

** *** ***** *** *** ****, *** **** **** **** 10 **** *******, *** *** ********** **** **** *********, **** might ** ******* ****. **** **** ******* ** *********.

***** ******* *** ********* * **** ** ***...*** *** ( #1) **** *** *** ******* *** ***** ********** **** **** customer ** ** ** ******** **** ********** ******* *** *** in? **** ** ******* ****** *** *** *** ***** ** a ****-*****???

**** ** * *****. **** *** **** * *** "*****" products... **** ***** **** ******** **** *** ****? ** ***, did *** **** * ************ **** **** **** **** ********** were *** ******* **** *** **** *** ****** ** **** their ******* ***? ** **** *****'* ***** ** ****, *** they **** ** *** *** ******* ******* *** ******* **** you **** ****, *** ***** ******** ** ********* ** ******* against **** *****, *** ** ***** **** **** ***** *** them ** **** ** ********** ******* **** **** **** **** continue ** **** ***** ******* ** **** ******** *** ******* their ************.

* *** "*****" ******* ***** ******** ****** ********** **** ** account, ** ***** *** * ************ ***** *** ( ** Axis *** ******* *******) *** ******* ** **** ***'* **** a ******* **** ** **********. ** **** *** **% ** every **** **** ****** ** **** **** ******!

** *** ***** **** ***** ** ** *** **** **** about *********** ******* *** *** **** **** ******* ** *** end ******** ***** * ****??? ** ***(#*) **** ***** *******?

*** ******** **** ** ** ** **** ******** *** ************, perhaps ***** **** *** ***** *** ** ** **** ****** in *** ***** ******* *** *** *** ****** ******* **** is ***** **. *** **** ** ***** **** ** ** out *** ******. **** **** ***** ** ********** *** ******* concrete *******.

*** ************ ******** **** ** *** ** *** ******* ******, using *** ****** **** **** ****** ** ** **** ** compete **** ******* *****. ** ****'* **** *** ** ****, waited *** ** ** ****** ** ***, **** **** **** with * ****** **** ** ******* ** ******* ** *** himself. *** **** **** *** **** ** ********** *******, *** credit *****, ***. ********* ** ***** **** ********* **** *** dealer ********* ****** *** ***** **** ****, *** ** **** loyal ** *** ****** ** **** ********** ****.

* ***** ***** ****** *** ** ****** ** ****** * deal ** * ******** ***** **** **** **** **** ** anything **** ** *** **** ** **** **** ********** ** what ** **** *** ***** *******.

* ***** *** **** **** **** *** ***** ***** **** this *** *** ******** ** *** ***** *****, *** ****'* probably *** ** *** ** ****** ** *** *** ******. I'd **** ** **** *** ***** ** **** ** ****. It'd ** **** ******** *** *********** ** *** *********. **** stories *** ******** ** ********, ** ******'* **** **** ** believe.

** *** *** ** *** ***, ** **** ************ **** more ***** ** **** ******** **** ***, **** ***** ** a *** **** ******** ****, ** *** ****** ** ******* and *********** **** **** ** **** ******.

**** *** ************ **********, ** **** *** ***** ** ***** ethical *****, **** **** ** ******** *** *** *********** *************. As ** **** ****, * ** **** *** ********** ** now ***** ** ***** ******* **** *** *** *** ********** to **** *** ********.

**** ** ** ***** ** *** ******** ***** ** *****'* talk ***** ******** ** ******* ********** - **** ** ** entire ***** **** ** ********. ** **** **** - ** I ********** **. *** **** *** **** ******* **** *** end ****, ** **** **** ***** ** **** ********* *** relationships ******* **** *** *** **********.

* **** ***** *** ** ** *** ***** ** * pretty ******* ***** - ** ***** ** *** ******** * call *** ********** ** *** **** ****. ***** ** ** the ***** **** *** ********** ***** ** *** ******** ******* the *** **** ***'* ******* **** ** *** **.

Has ** **** *** **** ******* ** * ********** ********** **** *** ** **** *********?

"**** ******** ** ** *** *** ***** **** ** * customer"

* ******* **** ** ******* **** ** ** ******. ** is ****** *** **** *** ******* ** ******* **********.

* ***** ***** **** ** *** ********* ** ***** ********** at ****. * ***'* **** *** **** ** ******** ****** I **** ***** ******** ******** ** ***** ( ***** ******) or ******* ******* (******* *******). ** *** *** ******** *** Partner ********** * ****** ***** *** *** *****/****** **** ******* it ** ********'* ********* ****.*********** ***** **** **** ***** **** ********* **** ** ******'* happen *****??? *** *** **** ******** *** *** *** ***** directions ** **** ** *** *** ********* ** *** **** products **** *** ***** ****. **** ** *** **** ****** is ** ** ********.

* **** ***** *** **** ******. *********, **** *** **** pretty *********** **** **. * ****** ** **** ** ******* just * *** ***.

* ***** **** ** **** **** * ******* **** ********* customer ***** ** **** *** *** **** ******* *** ********* that **** *** ******* ****** **** ******* *** ******* **** themselves. ******** ** * ********** ***** ** **** *** **** they'd ***** ******* * ******** ** ** *** *** *******. Nice ** **** **** ****** ***'* ******.

****** ****** **** ******* ************* * **** **** ******* ** severely ********* *** ********** ******** *** ******* ****** ** *** users, ** **** **** *** ****** **** ***** ***** ****** that ******* ******* *** ****** ******* ( ********* ********** / resellers) ** *** **** **** ** ****.

* ******* **** ** *** *****/************* *** ****** ********* **/*** shouldn't ** ** *** **** ******* *** *****???

* **** ** ****** **** *******, *'* *** ****** **** Anixter *****'* **** ** ***-***** *** ****** ********* *** ******* internally ** **** ***** ***** *** **** **** **** ** call "**** ****" **** **** ** ********* ** **** ** someone **** ** *** * ******** ** ***** ******* *******. Unless ** ** * ****** ****** **** **** *** *** get ********** ** *** "**** ****" ********.

****** ** ***** **** *** ***** **** * *** ******* from ******* *** **** ******** ** *** ****** ******* ** does *** *** *** ****** *** **** ******** **** ****** he ******** *** ****. ** ******** ** **** ** ******........ tough. * **** ***** ****** ** **** ****** **** ******* or ** ********** ******.

****, **** **** ***** **** *** ******** ******* **** ** you?

***, ** *** **** **. **** *** **** *** ****** this ****** *** ***. ** * *** *** *** **** exact ****** *** ******* ****** **** "**** *** *****'* ****** Shack" * ** *** ***** ** *** ** **** * local ********** ** ******* **** ***** ********. * ** **** that ** **** ** **** **** ****, **** *** **. If **** ******* *** ** ********** **** *********** *** ** the **** **** ** ********* **** ** ** ****.

* ********** * $**** ******* **** **** (*** *******) *** for *** **** **** ** ********* **** ***'* *** ******* domes, ***** ** ** *******. ** **** ****'* *** **** 20 **** *** ******* ******* **** ****'* **** * *** offering.

*** * **** *** **** *** **** ************* *** *** in *** ********'* ****** ***** ***** *** ******* ****** **** them *********** ** **. * **** ******** ** **** **** the ******* * ******* ** **** *** *** *** ******* direct ** *** *** ****. ***** ** *** ********* ** my *** **** *** * ***** **** **** *** ************/*** company * **** *** *********** ** ****** **** ** ***** contacted ** ***** **. * ****** *** *** **** *** asked **** ***** **** *** ****** *** **** *********** ****** 'our *** ** ** ***** *** ******* ******* ***** ** our *********'....****** ******* -->** **** **** ****** ***** *** **, they're ********** *** ****** ****** ***** ******.

******** ** *** ***** ******* * **** ******** ** ******** with ************ ** ************ *** *********. * ****** *** ** the **** ** *** **** ** ****** *** **** ** this *********. **** ** *** *** ******? *-* ******? ****'* not ****** ** **** ** ***** ******* * *******, ** it **, ***'** **** * ****** *** *****.

******: **** ******* *** **** ***** ** *** *** **********:$**** **** ******* ***** **** ****** ** *** ****

**** *** ********** ******, **** ** ******* **** / ********* integrator *** ******* ***********:

"****. **** ** ******* *** ***** *** **** * ****** quote *******, ** ********* *** ******* ** *** ****** *** registered ** ******** ***********. *** ******** **** ** ********** ** the **** ** *** ******* ******** *** ******** ** **** all *********** ***********. ******** **** ** ********* *** ******** ******."