Depending on the vertical, this isn't too uncommon in the world of large Enterprise sized systems. Equipment and software is purchased through a company that is focused on moving boxes, but doesnt have services. The end user has staff trained and certified to support the system, but for a large project, needs temporary additional labor force to get the project completed. From there, they can hire a lower cost staff member who is trained and certified in supporting the now running system, but doesnt need the entire range of knowledge that is required to get the system up and running. This is common in the Casino/gaming market from what I've heard.
I know Gentec offers end user courses/certification; but do they also sell the ongoing software licenses, upgrades and such that would allow an end user to maintain a system on their own if they chose not to continue with the installing Genetec Partner?
Hello Undisclosed 3 Integrator,
Genetec offers End User certification with the goal of enabling highly technical operators to maximize their daily use of the system. Genetec restricts the purchase of software, hardware, add-ons, or upgrades to our channel partners (systems integrators and value added distributors). Although end users can theoretically support systems on their own, we highly recommend they work with a certified Genetec channel partner. If you require additional information, please do not hesitate to contact us at email@example.com.