Genetec Server Setup For Internet-Facing Video Server

Does anyone know how to configure a Genetec server (version 5.4), that is internet-facing, such that one can bring up video from the server from outside of that server's local network? I have redirected ports 5500 (Genetec) and 554 (RTSP) to my server, set up the "proxy" setting (so client apps won't try to stream directly from the cameras using the local network camera addresses). Nothing works.

I can enumerate cameras on the server just fine, and a wireshark shows all RTSP requests are going to the server itself instead of the cameras, but all of them register a failure. Has anyone set this up? Is there an obvious setting? I can't get any help from Genetec itself.

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