Frustrated Genetec Security Center User

I have been working with cameras for many years. I am very used to punching camera numbers in to get around my system. Since moving to Security Desk, this only works sometimes.

First, I cant see the camera number as I'm typing it in, which messes me and my coworkers up alot, especially when there is part of a number already typed in. Second, after using the mouse for anything like the "dashboard" controls, I cant punch numbers in again until I click on a camera.

This seemingly simple thing has been the source of a lot of problems for us, and slows us down alot. It makes me question our choice of using Genetec at all. Did not have these problems with their old Omnicast program, but Security Desk just does not feel friendly for simple users. The camera search is just not fast enough for watching things live, and the mouse controls are too clumsy. I've lost my place in playback alot because the "goto live" button is right next to the fast forward button.

Has anyone else had the same problem with camera numbers? More importantly, does anyone know any fixes?

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