Verizon FIOS Blocking Ports For NVR Access?

Anyone else have issues with verizon fios blocking ports for NVR access?

I have a customer that just got verizon Fios and I'm at the point of pulling my hair out getting a port opened for remote access... The router is a verizon Qualcomm router.

I'm trying to get port 9000 opened but after setting the port forward rule I still don't see the port as open. (I'm able to see the nvr using that port inside the local network.) I tried changing the port to a different port number but I'm not making any progress.

I called verizon and they sent me a replacement router. no change in result..

I called them back and they suggested that I put their router in bridge mode and use my own router past theirs. I tried that but no change in results.

I removed their router and just used mine connected directly to their modem. no change in result..

Interestingly when I enable remote access on their router (which uses port 8443) I am able to see the port as open. So I tried removing their router, installing my router, forwarding port 8443 to the NVR, but... it's showing as closed...

Any help would really be appreciated!

Thanks for reading and thanks in advance for any help you could send my way.

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