As described here in Operator Using Generic Logons For VMS Access, the problem of multiple operators sharing client workstations presents a number of problems.
Allowing operators to share a single ID has obvious downsides regarding accountability and permissions, but logging in and out can be tedious.
More importantly, nothing prevents one operator from intentionally leaving this session open for another to use, so compliance needs to actively monitored.
But I came across this product called keylemon which uses the webcam to login a user based on face recognition. The basic version is free and let's you create face/login associations.
It took about 3 minutes to register several volunteers and test it out, and it worked without problem for the very limited testing I did. Rejecting unknowns or recognizing known faces in under a second or two without fail.
Moreover it can actively monitor who is sitting in front of the screen and log out if it is not the person who should be there.
Even if you don't have a room full of live operators, imagine how high-tech your proposed VMS will seem to a prospect in a demo. Surely you client will appreciate not having to remember another password.
If IPVM has any bandwidth and thinks there is a need I would suggest they test it out.