I've recently run into an issue with a customer who had saved video from IVMS-4500 to the "Picture & Video" portion of their app. Since this recording, the DVR has overwritten that footage, so it is all that remains. She's now attempting to extract that footage and make it deliverable/transferable. We all know Hik isn't famous for their software, but overall the IVMS app is pretty user-friendly. I can't, however, determine a good way to extract footage from the "Picture and Video" portion of the app.
I've tried simply texting and e-mailing it, which could be failing due to the large file size, or simply due to a downfall of IVMS' software. I've attempted to upload it to dropbox with no success. A colleague says that it uploads to facebook, which is strange, but I haven't tested that personally.
I was able to extract a 3MB video clip via e-mail, so I can't blame IVMS for this lack of functionality. But when extracting footage of a burglar in the act of stealing/escaping/rummaging, it is almost always a larger file than 3MB.
Has anyone experienced this issue as well? Any creative fixes? The only foolproof solution I've got only works for customers with a new Iphone who can use their screen record feature to record the video.