Experiences With Hikvision USA Support?

Hi

I am befuddled by Hikvision Support. I don't know what to make of it. I would ask a question and would be pleased to receive a support ticket and not so pleased to often receive as well numerous out-of-office auto-replies (?!?).

Most of the time however after that barrage of acknowledgement of receipts of the query.. Nothing, no reply, no explanation. Nothing ..I have...

** ********* *****.. *** **** ***** ** *** ****** **** simply *********** ** ***** ** ******* ***** **** **** ******** my ********. **** ** ***** ***** ****** *** ...

**** ** ***** * ******** ***** ** **** ** ** their **** *********** ******** ***** ******** * ****** **** * picture .. ***** ***** ** ** ******* ** ***** **** 4200 **********. * **** ****** **** **** , ** *****, Zilch, ****. **** :).

*** ****** **** *********** **** ******* ******** **** ********* *** Support? * **** *** ** **** **** ** ***** ** beef *** * ****** *-*****. * *** **** **** ** these ***** ** ***** ******* ******** *** ** **** ***** conversations.

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** ***** ************ ** *** **** ***?

*****, *** *** *** ** ****. ****** ** *** * manufacturer.

****** *** **** ******** *********** **** ********* ** *****. *** don't *** ** **** ****** **** ****** **** ****** **********?

* ** ******* *** ** ** ************ ********** ***** ******* is ********, *** **** ** **** *****.

***** ** * ******** ***** * ****** **** ******* *** that ***** ** ** ******* ** *****, *****, ****** ** even **** **** ** *** ******, **** *** **** **** odd?

** **** ***** ** ** ******** ** *** ***** ******, HIKVISION ** *** ******** *** *** **** **** ** ****.

* ** ******* *** ** ** ************ ********** ***** ******* is ********, *** **** ** **** *****.

*****, *** *** ************ ********* **** **** ****** ****. *** take **** * ******** ********? ** *** **** *** ***** that ****** ** *** ** **********? ** *** ***** * did *** ***** *** ******** ******* ****** *******?

***** ******* *** **** ******* ****** **** **** ** ****. Do *** ***** ****** *** ***** *********** ******* **** *** going ** **** ****** ***** ********* **** **** **** **** a ******* ******* ********* ****** ******* **** ** ***** **** a ***** ************?

** *********** **** *** **** ********. **** **** ***** * little ** *** ****** **** *** ******* *******. **** **** to **** ** **** * ******** ** ** *** *** and **** ****** ** *** ****** ******* **** **** ** sorted ***.

****: *** **** ***** *******

***** **** ***** *** *** *** ** *** ******** *** who ******* ** **** ** *** ***** ****, ********* *** had *** **** *** **** ********** ***** *********. ***** **** call **** ***** ******** **** **** ******* *****.

**** **** ***** * ****** ** *** ****** **** *** nothing *******.

***** **** **** **** ***** ******** **** **** ******* *****.

** ******* *-****.