On November 22nd, 2021, Evolv sent the following email to an end-user regarding a system outage that "hindered performance of their Evolv Express systems" - which impacted multiple customers. The email was sent ~24hrs after the outage (full text is included).
** ************* **:** *.*. ** ** Sunday, ******** **, ******* ** *** customers *********** ******** ************ ******** **** hindered *********** ** ***** ***** *******®*******.
** **** ** ** ****** ***** of *** *****, *** *********** *** incident ******** ***** *********** ****** ** restore *** *******.We *** ********* **** *** ******** ******* *** *** ******** ************ *** ******* ** ********.We apologize for the inconvenience, especially to those actively using your systems at the time.
*** **** ********* ******** ***, *** is, ******** **** *** ********* ******* are ***********. **** **** *** ********, we **** ******* ***** ** ****:
*** **** ** ********* ** ****** any ********* ** ******** *** *** have. ** *** *** ************ * system ******* *****, ****** ******* ***** technical ******* **+1 (***) ***-****. We are staffed 24x7x365. I’m also happy to speak with you or members of your team – you can reply to me directly via this email.
**** ******** **** ***** ** **** of * **** ******* ********** **** our ********* ** *****. ** ********* conduct **** ******** ** ********* *** topics ******** ** *** *********.
*** ** *** **** ******** * see **** **** ******** ** * single ****** ******** ********** ** ******** customers - *********** ********* ***** ******* to ******** ****** ***********. ***** **** security ***-***** ******* **/*:
** **** ********* ***** ****** **** anticipated? ** ***** ********* ***** ****** have **** ***********?
****, ** ****** *** ****** ********** with ****, ** ***** ***** *******, but **** *** **** ** ***** on **** **********, **** **** ** email ******** ********@****.***
** **** ****, ******** **** ********; professionals **** ******.