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We have several cameras on the site connected to the alarm panel, and when the alarm trips it sends an email notice with no pictures. DW claims that only motion will send pics, and this isn't possible.
Maybe setup the alarm to trigger some lighting which can trigger the motion event? Just as a temporary measure of course.
I'm a product manager for the software.
Sorry for late response(on business trip now).
1) We traditionally use TFTP(not RTP) with Arecont cameras by default. TFTP has no packets numbers and for that reason by default we cannot detect any packets loss. However server can easily be switched to use RTP with Arecont. As soon as it's done - it will detect packet loss with Arecont. Here is the little article about ho to switch server to RTP with Arecont.
I have to warn you that we use TFTP by default for a reason. We pull 2 streams form the cameras and found a bug: if you pull 2 RTP streams form AV camera the image may get blurry. Bug was reported to AV a while ago. Likely it's fixed(we are not sure) and if you have new enough camera - you are ok. If not - just disable dual streaming on camera settings in the software.
2) There multiple people who addressed this issue with us and it's already fixed in upcoming release. However there is a work around which we hope can save your project.
What you want.
event I/O on camera => e-mail with pics.
Currently we send e-mail with no pics in this case(again fixed in upcoming version).
Here is what you'll need to do instead.
event I/O on camera =>http request(server should send request to itself to generate generic event).
generic event => e-mail with pics.
So now instead of one rule you have to create two and it should solve it.
Please fill free to contact our support for details or send me a message unless Patrick already helped you.
Please let us know if it was helpful.
Just want to clarify one more thing, we want to send stills from ALL cameras when the alarm on trips.