DW Spectrum Is About To Cost Me $100k...

So I have been enamored with DW Spectrum lately, selling it all of my high end projects. I find it's ease of use to be incredible, and as such have moved away from exacq for anything where it isn't spec. Overall I've been very happy with this decision, and aside from a few more client crashes than I would like we've been thrilled. 2 issues have reared up on a recent (very large) project however, and those issues are massive dealbreakers. First is the lack of video loss detection. I can circumvent this by doing it from the camera, but it seems like that shouldn't be necessary and it's alot of extra work. The much larger issue is the inability to send an email with stills when Input signal from camera is received. We have several cameras on the site connected to the alarm panel, and when the alarm trips it sends an email notice with no pictures. DW claims that only motion will send pics, and this isn't possible. Considering a $100 Hik NVR is capable of doing this I am having a really hard time reconciling this issue. I know it's my fault at the end of the day, but after ensuring my cameras were supported for I/O AND making sure that would trigger an alert email I thought I covered my bases. Going back and replacing all the cameras with I/O models isn't an option, nor would I want to send individual signals from each camera (every camera must send for every event, as opposed to specific ones for video loss. Does anyone have any ideas?

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